CoStar Group reviews

2.7

33% would recommend to a friend

(3,022 total reviews)
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Andrew C. Florance

31% approve of CEO

38% positive business outlook

CoStar Group has an employee rating of 2.7 out of 5 stars, based on 3,022 company reviews on Glassdoor which indicates that most employees have an average working experience there. The CoStar Group employee rating is 22% below average for employers within the Real Estate industry (3.5 stars).

Reviews by job title

3K reviews
2.0
Aug 21, 2015

Account Executive

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Never boring. Changes are constant, including products, pricing, personnel, management, but, of course, this can also be viewed as a negative.

Cons

Never boring. Changes are constant, including products, pricing, personnel, management, but, of course, this can also be viewed as a negative. Unequal distribution of existing accounts in terms of upside sales potential. As a result, sales person turnover is greater than 50% per year in the company, as a whole.

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CoStar Group Response
10y
We appreciate your feedback. It’s true that CoStar Group’s Sales department has undergone many changes, and most of them are a direct result of the success of our employees – whether it’s a recent acquisition or the structural build-out that is aimed to provide our salespeople with more opportunities to grow and develop skills for the next step in their career. We are constantly analyzing markets to determine the right number of salespeople to meet demands, and recent numbers indicate there is ample selling opportunity – and in the case of some of our newer target groups, we’ve only tapped into 10% of the industry. A salesperson’s book of business is based on both the accounts available from a salesperson previously in the role, as well as the individual’s selling experience and knowledge of the product. We encourage many of our newer employees to work on building relationships with the existing clients in their book of business, as well as collaborating with other salespeople – teamwork has proven particularly successful this year as we are able to offer multiple products that span marketing and information services, and have resulted in many successful deals that bring about great business for all salespeople involved in the transaction. Sales does have higher turnover than most other departments, but with many changes over the course of the last year-and-a-half we know many excel in the environment, but it’s also not the job for everyone. We are constantly examining the roles and developing them to ensure we are providing the best work environment possible, such as the recent build-out of career path opportunities and levels and annual performance reviews with merit base pay increases effective this calendar year.
2.0
Aug 20, 2015
Recommend
CEO approval
Business Outlook

Pros

Best products in the industry, no real competitor, plenty of opportunity to grow with the company. Great office space and good benefits. You can make some good money if you can make it through the ramp up and survive the dog eat dog culture. Also great people in the operation of the beast. But once you get into senior management good luck.

Cons

To say people are treated poorly is an understatement. CoStar claims to care about their people and they say the right things. But man, it can't be further from the truth. Focusing on sales, it is a grind. Monthly quotas change all the time, the comp plan punishes long time performers and changes every year, no merit based pay increases. The new EVP of sales has zero clue about what is going on yet keeps messing up a great business while pushing out great leaders across the country. The accelerated departure of tenured AEs and managers is very scary, but they don't care. Just look at the departure of the officers of the company, only one of the remaining executive leaders has more than 5 years with the company. Turnover is high across the board and management either does not listen or just does not care. Even when long time performers give up and leave, there is zero reaction. It is sad to see, but the chaos continues. I could go on but I won't, you get the picture. I finally quit and it was the best decision I have made in my career.

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CoStar Group Response
10y
CoStar Group is growing rapidly and continues to be a great success, spurring exciting new opportunities through changes in leadership and acquisitions of other companies. These changes can take a toll on an organization, and their effects do take some time to adjust to adequately meet the needs of both clients and employees. CoStar Group has done extremely well in sales following the launch of new products this year, with its highest sales month ever in June this year – our executive leadership plays a big part in facilitating and creating opportunities for salespeople to succeed at the level they have so far. We listened to employee feedback regarding merit base pay increases, which is why we have implemented a performance review and merit base pay increase system for the 2015 calendar year, which has been communicated to all members of Sales on multiple occasions so they know what to expect when the new performance review process rolls out following the new year. I’m sorry you made the decision to leave prior to us being able to implement this. We are concerned about turnover in Sales, and are listening to our employees through opportunities for feedback including exit interviews, our annual CEO for the Day event and reviews like yours to look at what steps to take to improve organizational effectiveness and employee engagement. From that we have established and continue to work on a clear career path for salespeople as well as development opportunities to prepare them for promotion and increased success in their current roles. Regarding the senior management team your reporting of the number of executives with more than 5 years’ tenure with CoStar is not accurate. The majority of the CEO’s direct reports and the next level down of their direct reports have been with CoStar at least 3 years, and in many cases 10 years or more.
5.0
Aug 18, 2015

Great company

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

This company is great to word for. Lots of potential to grow as long as you are motivated.

Cons

None. This company is great to word for. Lots of potential to grow as long as you are motivated.

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