2.0
Apr 1, 2012
Recommend
CEO approval
Business Outlook
Pros
They have a very good tuition reimbursement plan at $5k per year. Good 401k match, good medical benefits and free Cable, phone & internet service for employees.
Cons
You are given no support when faced with rude customers. Very little support for escalated calls. Supervisors are not always very polite. They will refuse to help you if they are not your direct supervisor. Other companies start out with higher pay for technical support. They put you into ques you have very little or no training in, such as billing or retention and you have no access to may of the plans or tools these other departments have, it's very frustrating.
