Comcast Advanced Technical Support reviews

Customers are screaming at you about their bills constantly. This despite the fact you are repair and have nothing to do with their billing. You will get called names, threatened, racial slurs and even verbal threats to take your life from customers on a very regular basis.

-Communication is very fragmented. New features or processes changed without notifying employees. -Lack of continued training as the product changes or tools used to troubleshoot with customer. -Attendance adherence policy is not employee friendly. 24 hour in advance before next shift starts, makes it impossible not to be documented if you are already working your shift. - Most, not all.. but most supervisors are not well versed in the actual job of the employee. Unable to assist with issues of the job. Employees are encouraged instead to speak with a co worker for help since documentation is fragmented or unclear to help the customer. -Comcast is too large of a company and very fragmented. The left is not talking to the right, and the employees and customers get caught in the middle of the mess.