Expected to get new sales & new opportunities from a module of accounts I had been working for a year and a half as if I was prospecting to new customers. (I had good relationships with 80% of my customers & the other 20% were still working with their original sales rep) It's impossible to hit the company's new opportunity and sales expectations with a module you have contacted every 30 days for over a year. I got to a point where most of my customers needs were taken care of, I was calling the same customers over and over every month, basically just to say hello, so without being assigned any new customers I was essentially set up to fail. I was also told in the beginning we would be assigned new accounts periodically as new customers were brought on board by the hunter sales reps in the field but that never happened. As an EAM at Comcast you are only as good as the module / customers you are assigned and the size / value of your module varies wildly between reps. I had one of the worst modules in my region in terms of account value and avg. company size compared to other EAM's (my accounts billed around 100k per month & the average billing for most EAM's was around 500k) The sales goals were geared towards reps with higher module values, so again I was set up to fail.. Also approx 60% of my customers were mom & pop shops with one low bandwidth fiber circuit so the opportunity for new sales or to add new sites was minimal with most of my module. Leadership shows favoritism towards employees they like better personally and accountability is applied inconsistently. Performance management plans are explained poorly and certain reps are only held accountable for poor performance in situations leadership wants to manage someone out to show leadership they are a tough manager and doing a good job by firing the low performers. People with the same performance are treated differently based on how much the leaders like you personally. Horrible project management, service delivery is extremely slow, and I spent a lot of time apologizing to customers that had to wait a year for their fiber circuit to be installed. My job description was to be an account manager which requires you to do some customer service for your customers while selling them new products, but we were treated like hunters and discouraged from doing any account maintenance
