Comcast reviews

We are given 1 hour (including drive time) to fix your trouble calls. Installing 6 tvs? phone? wireless with a house full of childrens' wireless gadgetry? We might get 3 hours. Where is the time to run drops, aos, clear ingress? We do what we can with the time allotted. Same with trouble calls. You want to complain about the phone rep for 15 minutes? Want me to wait while your coming home from work? Im running behind? Your issue will most likely still exist when I leave. The benefits are great and the pay is adequate. Those are the only reasons you can keep long term techs. We never know what time we are going to get out or if we will take a break on an 10+ hour shift. Verizon Fios benefits from legacy union rules. But you do get a better installation from them if the tech actually wants to work. They are not rushed to get to the next job to the same extent as we are.

Incompetent managers, directors and supervisors. I worked in Technical Support for over four years and within those four years got less than $2.50 in increase in pay but new expectations and harder stats just kept being piled on. Towards the end of my time at Comcast, selling became more of a priority while actual tech support was more and more outsourced. And here's another thing. The center in Pittsburgh is becoming what's called a "Platinum" call center. Comcast claims this will be used to make the customer experience better. What they don't tell you is that's only for the high priority customers. If you don't pay for all three (four if you have HOME) services, you're automatically outsources overseas, if you pay big money to Comcast you talk to someone in the US.