Comcast reviews

3.8

69% would recommend to a friend

(18,831 total reviews)
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Brian L. Roberts

72% approve of CEO

57% positive business outlook

Comcast has an employee rating of 3.8 out of 5 stars, based on 18,831 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Comcast employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
2.0
Jan 29, 2020
Recommend
CEO approval
Business Outlook

Pros

Great discounts on most company products & some of the co-workers are pretty cool. The training pay is $16.32/Hr. The work is not physically demanding.

Cons

The actual base pay is $11.16/Hr. Very hostile work environment for those who exhibit professionalism & a desire to move up. You are expected to call every minute you are on the clock unless you're on your 15 or 1-hour break so by the time you're done working at 7pm you are mentally exhausted & have to do the exact same thing all over again the next day, from 10am to 7pm. Managment creates a very unhealthy lifestyle by passing out candy all the time to keep workers "motivated", however they act as though they really don't respect you. The customers you call can be extremely rude & the pricing on some of the products makes it virtually impossible to sell to the customers who A) actually pick up the phone & B) are polite enough to talk to you. Extremely female-driven work environment which can make it troublesome for males who make justifiable complaints to human resources.

5.0
Jan 22, 2020

Great

Recommend
CEO approval
Business Outlook

Pros

Pay, benefits, work life balance, environment, people

Cons

Only sales company I've ever seen pay on close rate and not unit goals. Lots of mathematical voodoo going on with commission. Also, their internal IT is horrendous. I dont know how IT wipes their butt without getting poop on their face.

3.0
Dec 10, 2019
Recommend
CEO approval
Business Outlook

Pros

flextime, m-f, 40 hr work week, benefits

Cons

This is not real account managment, its a call center rep job. Too many metrics to hit to get paid well and if you miss a metric you get written up , miss it again you are on the way out. You have to learn a call flow script and you have to follow it or else. You are micromanaged to the 10th power. Example: If a bathroom break is not on the digital schdule they make for you or you took an extra 2 min on your break this throws off your schdule, do it a few times and it throws off your schdule adhereance, you get written up. For retention reps the average commision is 1900-2.5 k a month plus your $15 an hour pay. Pay is not enough to get cursed out all day by customers and submit over 85 renewal contracts a month . Turn - over is really high.

Viewing 574 - 576 of 18,831 Reviews

Glassdoor has 20,349 Comcast reviews submitted anonymously by Comcast employees. Read employee reviews and ratings on Glassdoor to decide if Comcast is right for you.