Question 1

Is Comcast a good company to work for as a Customer Service (CSR)?

Accepted Answer

Customer Service (CSR) professionals working at Comcast have rated their employer with 3.1 out of 5 stars in 687 Glassdoor reviews. This is a lower than average score with the overall rating of Comcast employees being 3.7 out of 5 stars. Search open Customer Service (CSR) Jobs at Comcast now and start preparing for your job interview by browsing frequently asked Customer Service (CSR) interview questions at Comcast.

Question 2

Does Comcast pay Customer Service (CSR) employees well?

Accepted Answer

Customer Service (CSR) professionals rate their compensation and benefits at Comcast with 3.2 out of 5 stars based on 687 anonymously submitted employee reviews. This is 17.1% worse than the company average rating for salary and benefits. Find out more about Customer Service (CSR) salaries at Comcast.

Question 3

How happy are Customer Service (CSR) professionals working at Comcast?

Accepted Answer

55% of Customer Service (CSR) employees at Comcast would recommend their employer to a friend. This rating has decreased by 6% in the past 12 months. Customer Service (CSR) professionals have also rated Comcast with a 2.7 rating for work-life-balance, 3.7 rating for diversity and inclusion, 3.0 rating for culture and values and 3.2 rating for career opportunities.

Question 4

What are the top reviewed jobs at Comcast?

Accepted Answer

Customer Service Representative (561), Sales Representative (396), Account Executive (353), Technician (334), Customer Account Executive (287), Software Engineer (286), Sales Associate (247), Business Account Executive (219), Manager (204), Direct Sales Representative (197), Sales (164), Supervisor (158), Project Manager (148), Director (142), Inbound Sales Representative (139)

Question 5

What are the pros of working at Comcast according to real employee reviews?

Accepted Answer

"The cable and internet discounts are great and benefits as a whole are really good." ((in 3760 reviews)); "Lots of flexibility and good pay if you work hard and close a lot of sales" ((in 1233 reviews)); "Great people to work with who are intelligent and have a passion for their work." ((in 851 reviews)); "Good work life balance and learning" ((in 723 reviews)); "The culture is great and they are making changes like casual dress code to make it feel more relaxed." ((in 507 reviews))

Question 6

What are the cons of working at Comcast according to real employee reviews?

Accepted Answer

"There are many levels of middle management and it is very hard to find a good manager." ((in 299 reviews)); "The company does not look out for the support staff but focuses on middle and upper management." ((in 235 reviews)); "Staggering ineptitude and ignorance in all levels of the company from the field to Senior Leadership" ((in 230 reviews)); "always worried about union action from frontline so supervisors have to bend over backwards to keep agents happy and non" ((in 198 reviews)); "Long hours accommodating last minute nightly work schedules after having worked a full day shift and on" ((in 178 reviews))

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Billing and Repair

Not too bad if you're okay with phone centers.

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