Pros
Free video & internet service, discounted phone service. Good medical & dental insurance, however the monthly employee cost has increased. co-workers are great.
Cons
Taking incoming customer calls is extremely stressful. As with most call centers, phone agents are given certain "metrics" (call handle time, sales, etc) which must be met; if they are not, the rep will be "written up" which can result in termination. If reps are on a phone call with a customer longer than 10 min they receive messages from management telling them to wrap up the call & get on to the next one. Many employees do not last past their first year. There is little incentive to resolve the customers' problem over the phone, however there are a lot of incentives to sell products/services. Employee morale is low- some reasons are: daily verbal abuse from customers, constant threat of loosing employment if metrics are not met. Policies and procedures can change daily & if employees don't bother to read their email then they give customers incorrect information.
