Comcast Customer Service (CSR) reviews

3.1

55% would recommend to a friend

(687 total reviews)
avatar

Brian L. Roberts

74% approve of CEO

46% positive business outlook

Customer Service (CSR) employees have rated Comcast with 3.1 out of 5 stars, based on 687 company reviews on Glassdoor. This indicates that most Customer Service (CSR) professionals have a good working experience there. Comcast is rated in line with the average (within 1 standard deviation) by Customer Service (CSR) professionals compared to other employers within the Telecommunications industry (3.6 stars).

Reviews by job title

687 reviews
4.0
May 31, 2010
Recommend
CEO approval
Business Outlook

Pros

Great benefits - free cable & internet in addition to all the normal stuff.

Cons

Very relationhip driven! you had better be friends with somebody or become friends with somebody fast if you intend to move up here. These people play golf together, bowl together, even babysit each others kids - not a place where you can just do your work and play the "loner" role if you want to move up.

3.0
Mar 30, 2010
Recommend
CEO approval
Business Outlook

Pros

- Great benefits - Awesome Time Off - Tuition Reimbursement - Great team members - Free cable & internet - Closed Sunday

Cons

- Customers felt entitled to get service for free - Call Center - Stressful Environment - Always Understaffed - Shift bids every 6 months

1.0
Feb 18, 2010
Recommend
CEO approval
Business Outlook

Pros

Great Benefits and the pay is pretty fair.

Cons

If you have any type of personal problems, don't expect any help from Management. Your supervisor will attempt to help you but their managers don't care as well as the Director and the Vice President. The Call center expects you to be a robot. It's all about metrics and attendance.

Viewing 682 - 684 of 687 Reviews

Glassdoor has 20,367 Comcast reviews submitted anonymously by Comcast employees. Read employee reviews and ratings on Glassdoor to decide if Comcast is right for you.