Comcast reviews

3.8

68% would recommend to a friend

(18,789 total reviews)
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Brian L. Roberts

72% approve of CEO

58% positive business outlook

Comcast has an employee rating of 3.8 out of 5 stars, based on 18,789 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Comcast employee rating is in line with the average (within 1 standard deviation) for employers within the Telecommunications industry (3.6 stars).

Reviews by job title

19K reviews
2.0
Aug 21, 2014
Recommend
CEO approval
Business Outlook

Pros

free cable and internet, the employees you work along side are great people as well.

Cons

Everything else. Micromanaging is BIG here! customers are irate due to the many sneaky/unethical business practices. Management cannot practice what they preach (usually) in that all they know are the metrics metrics metrics metrics! It's all a big joke at Comcast. The customer loses big time because of it.

2.0
Mar 5, 2014
Recommend
CEO approval
Business Outlook

Pros

I cannot lie: Benefits are above average, 401K match, insurance, etc. Door-to-door Sales experience is good for future positions or to start your own business.

Cons

- High stress, micromanagement, very demanding and frustrating job, no work-life balance since you have to answer your phone 24/7 or risk losing a potential sale. - Most high performers have left already because the money is not there anymore and quotas are constantly increasing. - You have to depend on lazy technicians and contractors to complete your installations....No install, no commission. - GPS tracking, enough said - If you accept this position you better have thick skin since you will have many doors slammed in your face and many "NO!" thrown at you everyday. - Comcast reputation and its customer service are the worst, so expect to receive many calls from your customers regarding techs being late or not showing up, wrong bills, equipment failing, etc

2.0
Feb 14, 2014
Recommend
CEO approval
Business Outlook

Pros

Great health care benefits! 401K. Stock purchase plan at a discount. Close to free cable, internet and phone. Pay was great IF you hit your quota. A lot of nice people that worked there in sales.

Cons

Became a highly micromanaged environment especially if you didn't hit your numbers. Tracked your movements and door knocks via GPS(that wasn't accurate over 50% of the time) on company issued IPad. Got pulled into the supervisors office to explain why my GPS only moved twice in four hours. After being accused of dispositioning houses while sitting in my car I pulled up the video that I took of me dredging my way back to my car from a half mile away in a white-out blizzard that day(just by chance to record how bad it was and yet still expected to work in a dangerous situation)...much to the shock of my supervisor. Turns out that I got a sale the next day from a customer that I supposedly didn't talk to because I was "sitting in my car". Unsafe to walk at night, in the winter, in the cold, on icy ground, all the while staring at a bright Ipad screen that makes it hard to see after taking your eyes off of it. Unsafe and leaves a person very vulnerable. Random calls and texts from supervisors at 12:15 am, 1:15am, 1:45am, 5:15am, 5:45am, 7:15am, 10:30pm, 11:15pm, that are never important and are on days off a lot of times. Almost no way to move up or laterally in the company now. If you have a bad stretch and go on to "The Sales Success Plan"(nothing successful about it and does NOTHING in the way of helping you get off of the Plan. Always a fear of getting fired. Supervisors encouraging fraudulent sales tactics that involved identity theft and yet allowed to remain in the company. You are told that, "you'll never meet your numbers if you don't do what I am telling you". People won't speak up to HR for fear of losing their jobs yet told to have integrity and honesty and let them know when something wasn't right. Customer service is horrible...period! I know that a lot of this might sound like sour grapes but it isn't. It IS the job and I felt that the truth needs to be told. These are just a few of the issues that were witnessed. The position needs to be unionized.

Viewing 79 - 81 of 18,789 Reviews

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