Comcast reviews

Management is always contradicting, they promise one thing then do the exact opposite. A majority of them come from the field but as soon as they have a management position they forget about how they felt when they were treated the same way. Front line employees are treated like a number and rated by a number.

Be ready to be "owned" by the company. The companies sales process is so extremely dysfunctional that it takes hours and hours out of your day instead of selling. This truly creates a 60-70 hour work week. On top of that, the front end sales numbers (I.e., prospecting and cold calling) is enormous (25 initial appointments per month with clients you have never met with before). This is Enterprise also, so the MAJORITY of people you contact would not have a need for Enterprise-level products. Management is high pressure and in my experience uses bullying tactics and fear mongering in order for people to work harder. The reality is in the numbers. When I was there (18 month tenure), there was only around 4-5 out of 27 reps that were at quota (!!!). That is a terribly low number of reps making quota, considering that the sales force is comprised of very smart people, most of whom has 10++ years of sales experience. Simply not acceptable. Comcast is so huge that they lost their eyes completely on customer service. They create issues with their horrific\bizarre\dysfunctional sales process and stick their customers in the middle of it. Guess who gets the calls? The EAE gets to come along and clean up the mess and try and justify why their company can't seem to get anything straight. This ends up creating more issues for the reps, more time, and more difficulty trying to attain the high sales metrics.