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Commonwealth Financial Network

Engaged Employer

Commonwealth Financial Network reviews

3.8

57% would recommend to a friend

(344 total reviews)

Wayne Bloom

54% approve of CEO

37% positive business outlook

Commonwealth Financial Network has an employee rating of 3.8 out of 5 stars, based on 344 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Commonwealth Financial Network employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

344 reviews
2.0
Dec 15, 2021
Recommend
CEO approval
Business Outlook

Pros

Commonwealth has done a great job of instilling a service focused culture into employees and customers, which generally means fewer negative interactions when dealing with advisors.

Cons

Low ranked employees are stretched thin and it has been getting worse. Tenure seems to be valued above all else here. Benefits and year-end bonuses are structured to award only those with years and years under their belt. (Imagine receiving an email from the CEO congratulating that holiday bonuses have been sent out, only to find that despite doing the same work as everyone else, you are excluded due to being a contractor. And after achieving permanent status the next year, the same email, but instead a bonus equal to 0.1% salary. What even is that, but a slap in the face for less tenured employees?) Commonwealth’s technology offerings have been a mess ever since A360 split and we ended up as their customer. Too many changes too fast, with us having little to no ability to deal with the fallout. Client-facing services like Investor360 and Plaid are a total embarrassment as they hardly work most of the time. Even internal systems are riddled with errors that go unsolved for months. This is in part due to the lack of experience in leadership to foresee such issues and thus not call for more rigorous testing, and also in part due to the reliance on A360, which in turn, reprioritizes issues according to its own timeline.

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Commonwealth Financial Network Response
4y
Hi Current Employee/Contractor, Thank you for writing such a detailed review, as I genuinely appreciate your perspective and the opportunity to respond. You reference a few topics, and I’ll do my best to provide some color and clarity around the same. First, our holiday bonus is a longstanding tradition started many years ago by our founder, Joe Deitch. We value tenure as we feel it’s an essential element of our unique culture. The way it works is that we award a $100 for every year someone has been part of our team as a special thank you to spread some cheer around the holidays—and with hundreds of our more than 1,000 team members having more than a decade of tenure, it’s a highly appreciated tradition. It’s certainly not intended as a “slap in the face” to anyone, and I’m sorry you felt so slighted, as we also greatly value the contractors who work for us. While we may differentiate between what full-time staff receives, we almost always include these significant contributors somehow, such as a similar award when we won our 8th JD Power Award for Advisor satisfaction earlier this year. Full disclosure, I didn’t realize that we excluded you here, and I’ll see to it tomorrow that we include you in this special tradition—better late than never! Also, in case anyone is wondering, the holiday bonus is in addition to the performance bonuses paid in February for the prior year. As for your comment about our technology, hardy working is hardly accurate. While we have certainly had some IT challenges, one of the driving categories for the JD Power award is technology—so we must be doing something right. I, too, see the references to lower pay but having sat on the compensation committee for twenty years, I can assure you that we take great care in ensuring that we’re competitive in each role at the firm. I’d also add that we have hired more than 500 people in 2021, and I’m pretty sure that hundreds of people would not have joined our team for below-market compensation in this job environment. I also see career advancement throughout the organization! You are correct that we will require team members to return to the office once it’s safe. We will be evolving from a primarily on-prem workforce to a hybrid environment offering up to 40% (2 days) work from home and have always allowed flexible hours. I certainly understand that some folks prefer fully remote options, and that’s ok—it just doesn’t fit our approach that highly values the benefits and on-premises workplace provides. This strategy doesn't mean either one of us is right or wrong—it’s just not a great fit for some folks. Thank you again for your feedback. While we may not agree on all your points, your perception is your reality, and I’m grateful for the opportunity to respond. Better yet, please shoot me an email or drop by my office as I always appreciate team members’ advice. Merry—Merry, Wayne Bloom, CEO
1.0
Apr 26, 2022

Needs Work

Recommend
CEO approval
Business Outlook

Pros

Co-workers were nice and helped each other.

Cons

There were plenty of cons during my stint at Commonwealth. First, the pay is a joke, was my first job out of college so did not think much of it but when you get paid <45k in the Boston area it is almost a poverty wage for the high cost of living. Could easily double your salary at any other financial firm in the area. Upper management has been there for 20+ years and it shows - do not value new employees - will not take advice and just keep running the place into the ground. They definitely value longevity, which new employees will never see with such high turnover. You are doing a disservice to yourself working there for more than 1 year in this job market. One instance that also made it a turnoff was at a firm-wide town hall first talking about back to the office the CEO got visibly upset with the questions being asked about WFH. If you also notice he replies to some reviews which I think is pretty unprofessional, just do not be fooled.

Viewing 31 - 33 of 344 Reviews

Glassdoor has 440 Commonwealth Financial Network reviews submitted anonymously by Commonwealth Financial Network employees. Read employee reviews and ratings on Glassdoor to decide if Commonwealth Financial Network is right for you.