Does Community Choice Financial pay their employees well?

According to anonymously submitted Glassdoor reviews, Community Choice Financial employees rate their compensation and benefits as 3.9 out of 5. Find out more about salaries and benefits at Community Choice Financial. This rating has improved by 56% over the last 12 months.

How satisfied are employees working at Community Choice Financial?

68% of Community Choice Financial employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Community Choice Financial 3.7 out of 5 for work life balance, 3.8 for culture and values and 4.1 for career opportunities.

What are the top reviewed jobs at Community Choice Financial?

General Manager (46) , Store Manager (26) , Manager (23) , Customer Service Representative (20) , Customer Service Representative (CSR) (18) , Director (13) , District Manager (12) , District Director of Operations (7) , ASM- Assistant Store Manager (5) , Teller (5) , Assistant Manager (4) , Director of Operations (4) , Branch Manager (3) , Customer Advocate (3) , Financial Analyst (3)

What are the pros of working at Community Choice Financial according to real employee reviews?

"Like family benefits are good" ((in 16 reviews)); "We used to have great leadership and now it’s awful from the top down." ((in 15 reviews)); "Some coworkers were great and supportive" ((in 14 reviews)); "Great people to work with" ((in 13 reviews)); "High level of performance expectations with good work/life balance." ((in 8 reviews))

What are the cons of working at Community Choice Financial according to real employee reviews?

"Antagonistic upper management." ((in 17 reviews)); "Their management is absolutely terrible, with unorganized processes and poor communication." ((in 9 reviews)); "You are going to deal with a lot of angry customer and sometimes the managers dont help you" ((in 7 reviews)); "Long hours, but if you can work around them then it’s do" ((in 6 reviews)); "The insurance is expensive and doesn't cover much." ((in 5 reviews))

What are employees saying about Community Choice Financial layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Community Choice Financial layoffs and their outlook for job security at Community Choice Financial in 2026.

What are the top reviewed Community Choice Financial locations?

Dublin , Dallas , Carrollton , Columbus , Wichita , Atlanta , Birmingham , Phoenix , Winona , Cleveland , Miami , Cleveland , Jackson , Los Angeles , Savannah , Houston , Biloxi , Indianola , Chattanooga , Cleveland , Eupora , Brookhaven , Lucedale , Cincinnati , Lancaster , California City , Sacramento , Las Vegas , New Iberia , Hialeah

Community Choice Financial reviews

3.8

68% would recommend to a friend

(350 total reviews)

Kyle Hanson

70% approve of CEO

65% positive business outlook

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Community Choice Financial has an employee rating of 3.8 out of 5 stars, based on 350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Choice Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

350 reviews

1.0

Jul 27, 2020

Glorified Tier 1 Help Desk

Tier ii technical support

Recommend

CEO approval

Business Outlook

Pros

Small Team, if that's your thing.

Cons

Expensive insurance until you're there 5+ years. No PTO given outright. Leadership is incredibly out of touch with their team. They care nothing for their employees health or the employees families health during this COVID outbreak, with Franklin County being THE heaviest hit area and yet not allowing some employees to work from home like their help desk or project team. Management that greet your questions with "well figure it out" instead of providing actual help. Also despite being called Level, there is no Level 1 on helpdesk. You field all calls coming in.

2.0

Feb 3, 2019

Gain good experience

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Gain good experience for future jobs

Cons

High stress, always feel as if you are expendable, no work/life balance, never receive valuable support from director to do better, benefits are very costly and not good value.

2.0

Nov 4, 2017

Your pay day loan fees go to upper management

Bsa officer

Recommend

CEO approval

Business Outlook

Pros

Upper management cares about long term employees. Owners are loyal and a lot of people stay a long time

Cons

Some departments are run by psychos. Pay is random depending on how well you get along with upper management

Viewing 127 - 129 of 350 Reviews

Jobs at Community Choice Financial

Career Day in Coolidge, AZ!

Coolidge, AZ

View job

Customer Service Representative

Customer Service Representative

Customer Service Representative

Customer Service Representative