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Community Choice Financial

Engaged Employer

Community Choice Financial reviews

3.8

68% would recommend to a friend

(350 total reviews)

Kyle Hanson

69% approve of CEO

65% positive business outlook

Community Choice Financial has an employee rating of 3.8 out of 5 stars, based on 350 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Community Choice Financial employee rating is in line with the average (within 1 standard deviation) for employers within the Financial Services industry (3.7 stars).

Reviews by job title

350 reviews
1.0
Mar 26, 2025

Do not do it.

Recommend
CEO approval
Business Outlook

Pros

Very little pros. Besides your own office staff and current DDO.

Cons

When this company bought Titlemax (which was the worst mistake Tracy did to us). We ALL (Titlemax) took a huge pay cut. Two days before payday they manipulated our bonuses WE IN THE FIELD worked our butts off for! The new owner Kyle is nothing but money hungry. He doesn’t care about his people who open and close the store fronts. Titlemax employees work very hard because they are motivated to make money. It’s too bad these GMs will walk.

1.0
Mar 4, 2025

Toxic Work Environment

Recommend
CEO approval
Business Outlook

Pros

Some coworkers were great and supportive Pay was decent

Cons

Toxic Management – Leadership was disorganized, unsupportive, and often played favorites. There was a lack of professionalism and accountability at the top. No Clear Guidance – Expectations were vague, and there was little to no proper training. Employees were left to figure things out on their own. Poor Communication – Decisions were made without informing employees, leading to confusion and unnecessary stress. High Turnover – Many employees didn’t last long, which speaks volumes about the work environment. Lack of Growth Opportunities – There was no real career development or incentives to improve.

1.0
Nov 5, 2025
Recommend
CEO approval
Business Outlook

Pros

Longstanding relationships with staff and peers, ability to serve customers and make a difference

Cons

A well run company would have shed the current field and operations execs a long time ago- might have been fine operators when CCF was a mom and pop operation, but at a business this size, you need innovative forward looking leadership, not nearly out to pasture folks stuck in their ways, resistant to change for the better and/or have too much ego to adopt better run practices from acquired companies. It’s been a recipe for disaster. The fault ultimately lies on the shoulders of the CEO, who is MIA and does not have the skillset needed to perform his role. There is a vacuum of leadership as a result, which has led to chaos. Complete disjunction between field and corporate. No one is in charge of the whole operation because the CEO doesn’t perform his role. Never been at a company with so little communication or involvement by the person in charge.

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Community Choice Financial Response
5mo
We appreciate your feedback, thank you so much for leaving a review. It is important for us to recognize constructive criticism; we will be sure to review your suggestions with our management team.
Viewing 22 - 24 of 350 Reviews

Glassdoor has 362 Community Choice Financial reviews submitted anonymously by Community Choice Financial employees. Read employee reviews and ratings on Glassdoor to decide if Community Choice Financial is right for you.