The management is clueless and uncaring. They have little to no interest in hearing concerns. They tend to treat everyone below them like they are dumb. Upper management lies to DSPs like there is no tomorrow, they think we don't know. Lower management gets as little done as possible with as little effort as possible. CSG is a for profit agency which is likely why the food budget is now down to $25 a week perperson. As long as nobody dies or no parents complain, it doesn't matter. The residents get things they need at the convenience of the supervisor, not when they need it. There are different rules for different people. Some can have any PTO, some can't. Some staff can do almost no work and keep there job. Others work their buts off and get yelled at. It all depends on who you know and who likes you. Some houses are run very well, and people get the care they need, but others are slipshod and mismanaged, no food, no bath products, medical appointments put off, safety hazards, no respect. There is no accountability for management , they stick up for each other.There is no way to air concerns. There is supposed to be a policy that prevents retaliation but everybody knows it is uninforceable. All the supervisor who is complained about needs to do is say you are insubordinate, don't do your work, argue with other staff, whatever, and out you go. It doesn't matter if it is false. Some supervisors expect the staff to do supervisor work. They seem to change the way things are done and get a new 'plan' about every 6 months. The biggest problem is that upper management not only tolerates this but encourages it by not acting. Their business outlook is still ok because to listen to them talk and read the website, they are the best place to put a family member and everything is just great.