Pros
-The structure in support / engineering is perfect for learning and advancing. The work you put in to learning the software and to hone your technical prowess is always seen and noticed. If you can "wow" management, don't be surprised if you get recognized for it.
-The campus is beautiful and large with trails running through the perimeter.
-The Barista Bar and Byte Cafe are awesome, with great prices, not to mention amazing breakfast sandwiches.
-The progression on the support floor is great with positions opening up constantly as Tier 2's move on to supervisor or other non-support roles. The progression within support is as follows: Frontlines -> Tier 1 engineer in a focus group ->Tier 2 engineer in a focus group -> Supervisor (15 of them) -> Manager (5 of them) -> Director -> VP.
-Management is always looking to improve upon Standard Operating Procedure and are not afraid of trying new things, or fielding ideas directly from the engineers themselves.
-Support has a team dedicated to enabling them (SET) and promoting learning through classes, online videos with Quizes and tests, etc.
-Commvault support is absolutely mind blowing. In a critical situation, a customer will get a callback within one hour from an engineer ready for a remote session to get things up and running. This leads to happy customers, and quick resolution.
-The metrics used to judge your efficiency such as cases closed, cases taken, Time to Close 24 hour / 5 day, and Time duration are all very fair metrics that are tracked by the ticketing system.
-Games such as Air Hockey, constant tournaments for Magic the Gathering, Arcade games, Pinball, Pool, you name it, Commvault has it on one of its floors.
-Free Ice cream on Fridays in the summer!!!
Cons
-The environment can be a little "clicky", and favors those who are good at making friends and showing willingness to learn.
