Compass Experience Labs reviews

I could go on for years about the awful time I had at compass. From the start, I was lied to about the call volume I would be experiencing. I was assured call volume was low and relaxed, only to be thrown into a little scam business, OCM. OCM takes customers money without delivering product, and of course customers call in upset. We were given no answers for the customers, and had to literally tell these people “we don’t know when your order will be here, and we can’t cancel it either.” Management was unsympathetic to the extremely tense environment, openly pitting employees against each other to win meager prizes like a blanket for completing the most tickets, encouraging burnout and resentment among employees. We were also pressured into forced overtime, being told we needed to stay past our scheduled shifts in order to clear the phone queues, and anyone who stood up for themselves was targeted and fired. If you are a disabled person, I even more so encourage you to look elsewhere. There are no accommodations for disabled folks here, and they’ll fire you if you try to get them. The insurance is a joke as well.

Over the past year Compass has consistently increased revenue while making the day to day lives of regular employees more frustrating. In the fall of 2020 as a new CEO stepped in it was announced that the company had doubled revenue from pre-pandemic levels, and starting pay would be increased by a dollar. However, raises would now only be available if you were promoted into a new position and would not be available based on performance or time with the company. With hundreds of employees across a couple dozen brands, new opportunities are scarce and competitive so new employees should likely expect to stay at starting pay for their time with Compass. A healthcare plan, while not exceptional, was announced however there are no other perks like performance bonuses, meal vouchers, or internet stipends that similar companies offer. Many of the pre-pandemic leadership team has left and outside hires replaced them, meaning that management is by and large out of touch with the employees they oversee. Overall Compass is an ok short term or first job, but other local companies will pay and respect you more to do the same work.