This place is riddled with red flags.
1. Leadership is incredibly unprofessional. It might seem like they care - and they might even think they care - but their actions absolutely do not match their words. The way that "lower" level employees are talked about amongst leadership is shocking; no one in the highest level of leadership have worked the positions that the entry level people have, yet they make policy changes in the spirit of "better for everyone" but in fact, it's just more convenient for themselves.
2. Speaking of policy changes, if you value your time off, your mental health, or your sense of safety at the company, it would be in your best interest to find another job. The policy changes that have occurred over the past year or so have happened simply because they make the lives of leadership easier. They're made without any thought to how the policies actually affect hourly employees. The PTO policy is outrageous (no PTO payout? Good to know the time I could have taken off but chose to work instead is appreciated). Schedule adherence makes no sense and yet it's incredibly easy to rack up points that completely disqualify you from any kind of bonus.
3. Speaking of bonus, it's like pulling teeth to get a bonus for anyone outside of the Customer Service Associate position (so, I guess there's your first pro, if you're looking for a CSA position). The bonus program is supposedly giving you the opportunity to earn an entire extra paycheck a year but at $13 per hour, that's really not a livable rate and you are absolutely not considered for a bonus if you have points on the schedule adherence report (that are kept for two months), any kind of warning/write up, or a quality score that is great, but not the best.
4. $13 per hour is the starting rate for an entry level employee. Sure, it's higher than it was a few years ago, but that's still not a livable wage. Even the salaried folks are truly not paid an equal wage to the amount of work they're asked to give and the time they're asked to spend doing the work of multiple jobs.
5. Speaking of multiple jobs, if you show any sign of wanting to do a good job, having initiative, going the extra step, your reward will be....can you guess...extra work. Extra work to the point where you are essentially working two, three jobs. And, if you ask for help or for less work, you are passive aggressively retaliated against and the vibe around you changes.
6. Oh yeah, don't try asking for help unless it means that your work directly improves immediately and you don't have to ask for help again. They'll tell you they want to help and no one can do it alone, but sheesh if that's not actually what happens. You will feel a change in environment if you show a sign that you're not able to do it or you're not sure you want to do it that way.
7. It is not a safe environment - mentally, socially, verbally. It might seem that way for your first few months (as they like to make it so sweet and nice when you're new). After that, you best prepare to see the dark side of the moon.
There's more I could say, but I'll leave you with this - run...as fast as you can...away from here.
