Compass Group Customer Service Representative reviews

3.2

44% would recommend to a friend

(28 total reviews)

Dominic Blakemore

97% approve of CEO

7% positive business outlook

Customer Service Representative employees have rated Compass Group with 3.2 out of 5 stars, based on 28 company reviews on Glassdoor. This indicates that most Customer Service Representative professionals have a good working experience there. Compass Group is rated in line with the average (within 1 standard deviation) by Customer Service Representative professionals compared to other employers within the Restaurants & Food Service industry (3.7 stars).

Reviews by job title

28 reviews
2.0
Nov 13, 2024
Recommend
CEO approval
Business Outlook

Pros

You get paid the same rate regardless of age and it's relatively easy work. We were often left to our own devices and the people you work with are friendly and everyone is often around a similar age. Career progression is decent as they have career paths you can request to be placed on.

Cons

Management at the cafe I worked in were lax in their positions, often taking breaks that far exceed the given amount of breaks to run personal errands. This leaves you understaffed and having to cover other positions outside of your role. One would also sit the elearning for us in their personal time, which meant staff were often underqualified. We weren't offered discounts or benefits such as free food on shift and hours were never consistent, with 30 hours being granted one week to 3.5 the next. Injury forms were never filled out due to the amount of injuries sustained from working in a kitchen unless it was something major and large amounts of equipment did not work, which made the job more difficult as you often had to deal with complaints.

4.0
Oct 18, 2024
Recommend
CEO approval
Business Outlook

Pros

Good pay and 30 minutes break with 4.50 lunch budget.

Cons

Hard to get to work due to traffic at the beginning of the work.

Viewing 4 - 6 of 28 Reviews

Glassdoor has 7,216 Compass Group reviews submitted anonymously by Compass Group employees. Read employee reviews and ratings on Glassdoor to decide if Compass Group is right for you.