Compass Associate Manager, Agent Experience reviews

3.7

57% would recommend to a friend

(114 total reviews)
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Robert Reffkin

65% approve of CEO

54% positive business outlook

Associate Manager, Agent Experience employees have rated Compass with 3.7 out of 5 stars, based on 114 company reviews on Glassdoor. This indicates that most Associate Manager, Agent Experience professionals have a good working experience there. Compass is rated in line with the average (within 1 standard deviation) by Associate Manager, Agent Experience professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

114 reviews
2.0
Jan 14, 2021

BIPOC Beware!

Recommend
CEO approval
Business Outlook

Pros

-Most coworkers are great -Good insurance -Bay area offices get lunch 2x/month (literally because there are no engineers, so they do not care to feed other staff) -Work life balance is great for certain departments

Cons

-Real estate agents who make the company even $100/year are allowed to walk all over staff with zero repercussions (calling at all hours, insulting staff, generally being abusive). Don't expect your sales managers to set boundaries, they won't. -HR is nonexistent, I reported an incident of racism that was severely mishandled and the person in question is still with Compass while all the people who reported it are not -I was the last POC at my office at the time of my layoff -If you are agent-facing, you will spend so much time explaining the company's buggy, counterintuitive product that no one wants to use, and you will have to make them use it so that the usage numbers increase -No room for growth unless you leave -Favoritism. So much favoritism. We had a staff member who no one liked and literally did nothing all day, yet they had worked for the company for 3 years and were untouchable -Never expect a promotion or a raise unless you scream and cry to your manager to get your way. My manager said I was in line for a promotion at the next review cycle, and instead docked me for "not being well known enough" to departments I never worked with (????). You might get a raise for $1-2k every couple years, but the review cycle also changes at least once a year to make it more convoluted/less likely that you will see any money -Want to do 3 roles but only get paid for one? Join agent experience! We became agent experience, product experts, and IT in a short period of time so they could lay off a bunch of staff. It wasn’t good. -You will see managers and employees who seemingly do nothing get promoted -Compass loves to brag about being so inclusive and diverse, but most agents are white, and those who get promoted or are in leadership are majority white. If you happen to be nonwhite, maybe you'll be tokenized so that you can appear in some pictures! -Upper management seems to only be hired if they've worked for Facebook/Google/Amazon/etc...and no other criteria

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Compass Response
5y
Thank you for your post about Compass. We regret that you did not have a more favorable experience. At Compass, our people are our greatest asset. We firmly believe that everyone should be treated with dignity and respect, enjoy a good work/life balance, and have opportunities for growth and advancement. We are also committed to fostering a diverse and inclusive workplace. Our mission is to help everyone find their place in the world, and that includes understanding and celebrating that each one of us brings a unique life experience and perspective to work. We take concerns about racism seriously. To that end, we fully investigate all such reports and take necessary and appropriate action to help make sure that we are all acting consistently with our values.
5.0
Jan 8, 2021
Recommend
CEO approval
Business Outlook

Pros

Great company with lots of upward mobility.

Cons

Very fast-paced so have to keep up!

1.0
Sep 24, 2020
Recommend
CEO approval
Business Outlook

Pros

Snacks in the office, there are some good people there if you can get past working with the power-hungry tyrants trying to claw their way to the top stepping on everyone in the way.

Cons

HORRIBLE MANAGEMENT. The company feels like high school, there are cliques, the "popular kids" help promote the people that they like to better positions. The highest levels of leadership do not listen to anything their employees say. All they care about is optics and the bottom line. RUN do not walk in the opposite direction of this company. The fact that Agents are allowed to write reviews about this company and skew the results in Compass' favor is unfair and should be taken away on glassdoor. Prospective employees are not seeing the full picture because of all the 5's real estate agents have put on here. THEY ARE INDEPENDENT CONTRACTORS. They are not employed by Compass.

Viewing 109 - 111 of 114 Reviews

Glassdoor has 3,121 Compass reviews submitted anonymously by Compass employees. Read employee reviews and ratings on Glassdoor to decide if Compass is right for you.