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Compass

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Compass Associate Manager, Agent Experience reviews

3.7

57% would recommend to a friend

(114 total reviews)
avatar

Robert Reffkin

65% approve of CEO

54% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Culture & values

3.5

Work/Life balance

3.4

Senior management

2.8

Career opportunities

2.7

Compensation and benefits

Associate Manager, Agent Experience employees have rated Compass with 3.7 out of 5 stars, based on 114 company reviews on Glassdoor. This indicates that most Associate Manager, Agent Experience professionals have a good working experience there. Compass is rated in line with the average (within 1 standard deviation) by Associate Manager, Agent Experience professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Reviews by job title

114 reviews
3.0
Aug 26, 2020

Overworked and underpaid

Agent experience manager
Recommend
CEO approval
Business Outlook

Pros

Great culture, good managers and fun events

Cons

Too many job expectations fit into the Agent Experience role. Expected to be IT, product support, account manager, and compliance all in one along with having too many agents to support.

5.0
May 1, 2020

You'll Be Challenged and Grow Here

Agent experience manager
Recommend
CEO approval
Business Outlook

Pros

-No two days are the same--each day at Compass holds a new challenge. -Compass encourages employees to obsess about solving problems in creative ways. Compass has taught me that every challenge posed is an opportunity to create a solution. Time spent worrying about a problem instead of solving it is time wasted. I will carry this lesson with me wherever I go. -Colleagues are incredibly bright--everyone is deeply invested in building the future of real estate for agents. -Management encourages employees to allocate a certain percentage of time to focus on "passion projects" that will benefit customers and streamline work. If there is a way you can make a system, process or experience better at Compass, you are encouraged to execute your vision. For a large company, Compass remains very agile. -Countless opportunities to get involved in areas of the company that interest you--just ask!

Cons

-If you aren't comfortable with change, this isn't the place for you. Things change fast at Compass. As an employee, you have to be flexible and able to adapt to new responsibilities quickly. What you did yesterday might not be what you are doing today or tomorrow. -If the customer isn't at the center of all that you do, this isn't the place for you. Each and every agent is the most important agent that we serve in any support role at Compass.

3.0
Mar 24, 2020

Moves too fast for their own good.

Agent experience manager
Recommend
CEO approval
Business Outlook

Pros

Coworkers are amazing, collaboration is amazing.

Cons

Company does anything to make the investors happy. Isn't actually invested in their employees, but uses smoke and mirrors to make you feel a part of something big.

Viewing 112 - 114 of 114 Reviews
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Compass reviewsCompass Associate Manager, Agent Experience reviews

Glassdoor has 3,121 Compass reviews submitted anonymously by Compass employees. Read employee reviews and ratings on Glassdoor to decide if Compass is right for you.