Pay is not commensurate with the workload and stress level.
Training is mostly nonexistent. Learn on the fly or die trying.
Staffing could be much better. As the work load has surpassed projections, there has not been an effort to increase staff in support.
Support seems to get the oldest, most beat up equipment. Old, sad, wired headsets while the majority of the office is rocking new wireless Corsair headsets. Old laptops and monitors. There's a guy in support with a laptop that's so broken the battery has swollen so much it no longer did level and has broken the case. The senior tech support guy had a laptop that doesn't charge. If he uses battery power, he's got about 60 minutes.
Standing desks are only am asset if they can be used.
Seems like we hire a specific type of restaurant person. Culturally diverse office, but we mostly hire FOH people. Management has a type.
Culture pales in comparison to local homegrown businesses.
