Is CompuCom a good company to work for as a Desktop Support Team Lead?

Desktop Support Team Lead professionals working at CompuCom have rated their employer with 2.8 out of 5 stars in 73 Glassdoor reviews. This is a lower than average score with the overall rating of CompuCom employees being 3.2 out of 5 stars. Search open Desktop Support Team Lead Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Desktop Support Team Lead interview questions at CompuCom .

Does CompuCom pay Desktop Support Team Lead employees well?

Desktop Support Team Lead professionals rate their compensation and benefits at CompuCom with 1.8 out of 5 stars based on 73 anonymously submitted employee reviews. This is 43.5% worse than the company average rating for salary and benefits. Find out more about Desktop Support Team Lead salaries at CompuCom.

How happy are Desktop Support Team Lead professionals working at CompuCom?

4% of Desktop Support Team Lead employees at CompuCom would recommend their employer to a friend. This rating has decreased by 80% in the past 12 months. Desktop Support Team Lead professionals have also rated CompuCom with a 3.0 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.0 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Help Desk Analyst (33) , Systems Administrator (33) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 154 reviews)); "Teams and people are great and enjoyable to work with" ((in 140 reviews)); "After a year or so, you get to work from home if your stats are good." ((in 79 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 66 reviews)); "They do provide good training and will pay for certifications." ((in 58 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 269 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 215 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 111 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 107 reviews)); "salary is low and so many calls" ((in 81 reviews))

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CompuCom Desktop Support Team Lead reviews

2.8

4% would recommend to a friend

(73 total reviews)

Mick Slattery

1% approve of CEO

3% positive business outlook

Ratings by category

3.0

Diversity & inclusion

3.0

Work/Life balance

2.5

Career opportunities

2.0

Culture & values

2.0

Senior management

1.8

Compensation and benefits

Desktop Support Team Lead employees have rated CompuCom with 2.8 out of 5 stars, based on 73 company reviews on Glassdoor. This indicates that most Desktop Support Team Lead professionals have an average working experience there. CompuCom is rated 27% below average by Desktop Support Team Lead professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

73 reviews

3.0

Oct 29, 2012

Good but...

Desktop support technician

Recommend

CEO approval

Business Outlook

Pros

Good training benefits. Medical is ok. Good vision coverage. Not much else to say good.

Cons

Expected you to work on your dime. They would tell you that all work was to be done on company time, but then not give you the time to do all of your paperwork. They don't care about their field techs anymore. Remote management. I never met my manager or supervisor, so I never knew them other than just a voice on the other end of a telephone. Not all expenses are covered for field techs for driving your own vehicle, though they just bought vans for some people after cutting work force. No career advancement possible. Once you become a field tech, you are stuck there. They won't look to move you to an on-site location.

1.0

Jul 24, 2011

Not a place to take seriously as a career step

Desktop support

Recommend

CEO approval

Business Outlook

Pros

The only thing that was positive about compucom was the working staff. Not the management but the employees. They try every day to make a bad situation better without the help of the company

Cons

Very poor salary. management is out of touch with the employees and does not want to hear anything negative. Cannot see the big picture and will lose accounts. some things you buy at the dollarama store and you know it is only worth a buck so you are okay with that. Technology definitely should not be done by dollarama. There is a reason that the big ones are still around. IBM, HP because qualtiy processes will show themselves

1.0

Aug 19, 2010

go elsewhere

Desktop support

Recommend

CEO approval

Business Outlook

Pros

good team of individuals to work with

Cons

numbers only place. Management disconnected from front end. Not open to change

Viewing 70 - 72 of 73 Reviews

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CompuCom Desktop Support Team Lead reviews

Ratings by category

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Good but...

Not a place to take seriously as a career step

go elsewhere

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