CompuCom reviews about "training"

Salary transparency and advancement. HR support for complicated problems.

Hardly any opportunity for growth Low pay Inefficiencies are overlooked due to the client companies and CompuCom management having to compromise on help desk procedures Job responsibilities and job redundancy subject to change at any moment. Changes tend to be made frequently. The SEI position is contingently volatile or could have a high turnover rate due to the demand for this role relying directly on the customers needs. If a client no longer wishes to employee CompuCom subcontractors to facilitate their company’s help desk support, your assignment is immediately obsolete I would like to add as a final con a composition of the contract I was assigned. This is one of the larger contracts as I know. There are typically around 25-30 Service Desk Tech I’s (SEI’s) employed at one time on this contract at the time I left. 1 SEII responsible for the onboarding and training of new hires. Other responsibilities are overseeing the operation of our email queue and making sure everything is routed properly as well as tying up any loose ends. There were 2 SEIII’s and their technical role is as a supervisor. The main responsibility is to monitor the SEI’s activity status on the phone lines and maintaining metric goals day by day. Their immediately subsequent priority was to watch a “PIN chat” where any SEI assisting an employee with something the client desired the employee verified for, would provide the employees name, ID number, and 4 digit PIN that the employee has provided verbally when requested. The SEIII then has to run the employee ID number through an excel spread sheet to confirm the name and 4 digit PIN provided match, and then respond to the SEI’s chat message “yes” or “no”. The last duty that I am aware of is to import 4 digit PINs to the excel spreadsheet from emails that are sent in by management within the client company when new employees are onboarded. The SEIIII is the contract manager and while I’m obviously not aware of all of their responsibilities, the most relevant one was that they were the primary Liaison between CompuCom and the client company in meetings where help desk goals and procedures were discussed.

Does not pay enough for mileage. Will lay you off without any warning at any moment.

Training was completely word of mouth, even with extensive notes taken, I was told I had been taught things I had never been taught. Talk about stress, every single day it was either “we are all getting fired if X YZ doesn’t happen”. Seriously EVERY SINGLE DAY. Also it might be telling, but I was encouraged to steal items, like I felt straight up attacked by a supervisor telling me to just take things, I can buy my own cables, I am not going to just walk off with them. Oh and no one owns anything. Like if there is an outage, no one reports anything, speaking out asking “hey is there an outage” gets management jumping down your throat. If a critical system happened to fail, you can be assured 80% of the efforts go towards covering up the outage 10% ignoring it 5% jumping people mentioned an outage and 5% talking about it at the highest levels.

It's a clueless company with no clear direction. Service provider pretending it cares about products. Leadership is about dumb as it gets. Their new hire training is a complete joke. I learned really nothing the time I spend there.

Very high incoming - Depending upon the level and also Salary is paid very less and the work load is very much high. Very Strict adherence to breaks - Breaks are very very strictly monitored and even if the reason is genuine they will still calculate and use it against you. Leave should be planned before the roster is out. almost a month before leave forms are provided and then approval is very much strict because in each and every process they have kept very bare minimum members, even if 1 person is on leave then it creates problem for others, always low and always achieves target as like its a very much strict battle, like hurrryy calls in Queue, most worst, RTA, you will have to beg for breaks, you will not be requesting and then if you get stuck with client assisting then you have to answer to RTA, have to be ON queue for 8 hours straight, can take breaks in 2 formats 15-15min 30 min lunch break. No area on floor where you can eat, is on 13th floor, it will take around 3 minutes minimum to come down and then 3 minutes to go up and then as well if you order you have to order from the app, some times if the order is late and you have exceeded the breaks then it shows up in your stacks which finally affects the Variable pay, Be careful while negotiating on salary, Eg offered 3.50(Pronounced - Three point fifty) Given 3.15(Three point fifteen) in offer letter. Eg 2 - 3.80 and given 3.18. Promotion is there but due to high incoming very difficult, those who wants to do will do. Variable pay is depends on the Stack, Global incentives are there but not always given on the basis of the achievements truly depends and There is very less interaction with the vertical Hierarchy. US based company but still " Sir " and 'Ma'am" culture. If you make friends there forget getting breaks with them, wont be able to plan outings much with them, leaves wont be granted together as they are already working in very bare minimum. Expected to only perform the steps mentioned in the Knowledge articles, creativity and new findings are very much less appreciated. Ratings are given as per global level, you will be compared at global level, not with your peers. You will have to make time for learning, you cannot even attend the training programs introduced withing company even if you have asked prior. Very strict scrutinized AUX changings. Position name states Tech analyst but you will be doing very very basic troubleshooting, will learn very less as per technical aspect according to industry requirements. You will interact very bare minimum with the global team. You will told to do things without barely teaching why its being done. Curiosity to learn will be affected as their is always a strictness, too much.

limited career advancement not much upward mobility

unable to take on other work when tied to one account, no regular training, favoritism with work projects, no regular communication when management is not stateside, team skills do not grow equally, potential language barriers.