Is CompuCom a good company to work for as a Field Service Analyst?

Field Service Analyst professionals working at CompuCom have rated their employer with 3.2 out of 5 stars in 193 Glassdoor reviews. This is an average score with the overall rating of CompuCom employees being 3.2 out of 5 stars. Search open Field Service Analyst Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Field Service Analyst interview questions at CompuCom .

Does CompuCom pay Field Service Analyst employees well?

Field Service Analyst professionals rate their compensation and benefits at CompuCom with 2.1 out of 5 stars based on 193 anonymously submitted employee reviews. This is 28.6% worse than the company average rating for salary and benefits. Find out more about Field Service Analyst salaries at CompuCom.

How happy are Field Service Analyst professionals working at CompuCom?

62% of Field Service Analyst employees at CompuCom would recommend their employer to a friend. This rating has increased by 18% in the past 12 months. Field Service Analyst professionals have also rated CompuCom with a 3.3 rating for work-life-balance, 3.6 rating for diversity and inclusion, 2.8 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 151 reviews)); "The people at CompuCom are great and make it what it is." ((in 138 reviews)); "After a year or so, you get to work from home if your stats are good." ((in 80 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 63 reviews)); "They do provide good training and will pay for certifications." ((in 57 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 260 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 213 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 114 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 104 reviews)); "salary is low and so many calls" ((in 82 reviews))

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CompuCom Field Service Analyst reviews

3.2

62% would recommend to a friend

(193 total reviews)

Mick Slattery

62% approve of CEO

18% positive business outlook

Ratings by category

3.6

Diversity & inclusion

3.3

Work/Life balance

2.8

Culture & values

2.7

Senior management

2.5

Career opportunities

2.1

Compensation and benefits

Field Service Analyst employees have rated CompuCom with 3.2 out of 5 stars, based on 193 company reviews on Glassdoor. This indicates that most Field Service Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Service Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

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Reviews by job title

193 reviews

1.0

Oct 31, 2017

Fulltime Field Technician 1

Field technician

Recommend

CEO approval

Business Outlook

Pros

Meeting a variety of nice people at job sites.

Cons

Too many chiefs, so many little indians.

3.0

Sep 8, 2017

Good job, but with issues

Field service technician

Recommend

CEO approval

Business Outlook

Pros

The work itself is varied and interesting. Our clients are quick to accept technicians and end up like family quickly. Travel is nice and I've seen more of my home state with this job than in years of vacationing.

Cons

There is a focus on cutting costs and tightening the belt, but it appears unduly to be focused on techs. Work is case-based, and if you don't have enough cases or if cases appear likely to go over 6pm, you will lose hours for the day... this was a recent change, and my paychecks have fallen by about 30% since it was implemented.

3.0

Aug 25, 2017

Field service analyst

Field service engineer

Recommend

CEO approval

Business Outlook

Pros

Plenty of work to perform and you learn different things.

Cons

You have to use your own car.

Viewing 103 - 105 of 193 Reviews

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CompuCom Field Service Analyst reviews

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Fulltime Field Technician 1

Good job, but with issues

Field service analyst

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