CompuCom Field Service Analyst reviews

3.2

62% would recommend to a friend

(193 total reviews)

Mick Slattery

62% approve of CEO

18% positive business outlook

Field Service Analyst employees have rated CompuCom with 3.2 out of 5 stars, based on 193 company reviews on Glassdoor. This indicates that most Field Service Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Service Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

193 reviews
3.0
Sep 1, 2015
Recommend
CEO approval
Business Outlook

Pros

Good people, little micromanagement and opportunities to work with a very diverse group of people (the customers). Acceptable training given the amount of different equipment to be worked on. And the benefits are decent.

Cons

Low pay, no raises, no opportunities for advancement. And a lot of excuses as to reasons why.

1.0
Aug 31, 2015
Recommend
CEO approval
Business Outlook

Pros

With this company there are none.

Cons

Very low pay, no yearly raises, bottom of the barrel health benefits, no advancement, no real training, overworked and stressed to the max, no set territories so you're driving everywhere over their so called "50 mile radius", on call and working weekends. No documentation to help with projects or people to contact when assistance is needed, they basically leaving you hanging out to dry. They're quick to let it be known throughout the company that you've made a mistake but never congratulate you on a tough case. Management barks orders that you have to do or they make it known that you can be replaced. This company is not family friendly, regardless of your ailment, home life or family situation. I would never recommend anyone work for this place, not even to get your foot in the door because it will sour you enough to go back to school to get a different degree. What good employees are still left are lumped up with the slacker ones.

4.0
Aug 17, 2015
Recommend
CEO approval
Business Outlook

Pros

I got to do a lot of travel around the local area and enjoyed the work. Got to work from home with a flexible schedule. Drove my own vehicle.

Cons

They deducted up to an hour a day of your pay because they didn't pay for your first or last trip of the day. For example if you drove 1/2 hour from your home to the first customer location and then went to other customers throughout the day and then drove 1/2 hour home from the last customer you didn't get paid for your travel time on the first and last trip. It was bad if you only had one customer and only spent a few minutes there, as you might only get 15 minutes pay when you had really worked an hour and 15 minutes. Also, they deduct $6.85 of your vehicle mileage rate pe day. So, you might work that time and be in the hole once you consider the wear and tear on your vehicle.

Viewing 139 - 141 of 193 Reviews

Glassdoor has 3,589 CompuCom reviews submitted anonymously by CompuCom employees. Read employee reviews and ratings on Glassdoor to decide if CompuCom is right for you.