CompuCom Field Service Analyst reviews

3.2

62% would recommend to a friend

(193 total reviews)

Mick Slattery

62% approve of CEO

18% positive business outlook

Field Service Analyst employees have rated CompuCom with 3.2 out of 5 stars, based on 193 company reviews on Glassdoor. This indicates that most Field Service Analyst professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Service Analyst professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

193 reviews
1.0
Jun 24, 2015
Recommend
CEO approval
Business Outlook

Pros

When I started here 1.5 years ago the atmosphere was very different. My (then) boss trusted us to do our jobs and it was almost like working for yourself. The benefits are run-of-the-mill. A total of 15 Floating PTO days a year (a like 6 paid holidays). Insurance is just okay, but very expensive if you have a family. Your schedule is semi-flexible (this varies from ODM to ODM). -Pay for certification exams

Cons

Micro-management from direct supervisors. Limited to no career advancement. Company is completely profit driven and as such shows little to no care for employees. 401K "matching" is a joke! It's something like 0.5% There are constant policy / rule changes; I mean several every week. Non of my co-workers or I have plans to stay long term; the culture is that bad.

1.0
Jun 22, 2015
Recommend
CEO approval
Business Outlook

Pros

Able to work from home. Good certificate training available.

Cons

Poor upper management, horrible inventory control, DOA parts/dispatch shot gunning wrong parts, project managers who are Evil Without Standards, poor mileage reimbursement and insane expense reporting. Three managers in eight months. Deliberate favoritism on call assignments. Insane SLA's. Dangerous working environments at some clients. No hands-on training. Sink or swim. Constantly shifting metrics. Low pay.

Viewing 151 - 153 of 193 Reviews

Glassdoor has 3,589 CompuCom reviews submitted anonymously by CompuCom employees. Read employee reviews and ratings on Glassdoor to decide if CompuCom is right for you.