CompuCom Field Service reviews

3.3

69% would recommend to a friend

(140 total reviews)

Mick Slattery

47% approve of CEO

35% positive business outlook

Field Service employees have rated CompuCom with 3.3 out of 5 stars, based on 140 company reviews on Glassdoor. This indicates that most Field Service professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Field Service professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

140 reviews
1.0
Apr 8, 2018
Recommend
CEO approval
Business Outlook

Pros

Today: If you have a choice between working at Burger King, McDonald's or CompuCom, choose CompuCom. Ten years ago: Choose between HP, Dell, NCR or CompuCom it would have been CompuCom.

Cons

Micro managed to the level of absurdity as techs see confusion as it relates to being told one thing for metric policy one week and something entirely different in same policy realm the next week as it relates to time and effort and this shows little RESPECT for any employee's intelligence or work pride and demonstrates the companies lack of INTEGRITY by cutting down on quality of service while pushing metrics that are destructive to good customer relationships with no perception of EXCELLENCE or a WIN on the customer's end. Has anyone mentioned no pay increases? Sorry no WIN here. Not even a cost of living allowance. Pathetic. Medical Insurance is just plain beyond bad. Two years ago it was bad. Ten years ago Medical Insurance was excellent.

3.0
Apr 1, 2018
Recommend
CEO approval
Business Outlook

Pros

Lots of work and a decent place to cut your teeth, should be considered as a stepping stone company since growth opportunities are limited.

Cons

Low pay rate compared to other companies houston traffic doesn’t help it can be repetitive work and sometimes dull as well as rude clients

1.0
Feb 2, 2018
Recommend
CEO approval
Business Outlook

Pros

Flexible schedule and liberal leave policy. Rare face-to face with immediate supervisor.

Cons

Where to start. Micro-management is paramount within this company today. No rocks left un-turned with the new military-style management philosophies/strategies to squeeze another nickle from the already bottom of the scale paid field service groups. Metrics are gospel and if they don't paint a pretty picture, you can guarantee heads are going to roll by brow-beating every team member whether they've contributed to the unacceptable metrics or not. Middle management/bean counters have no clue that there are actual real people working for them out in the field. The company mantra of "win-win" is reserved for middle/upper-management and the shareholders or now......... Office Depot. Integrity was thrown out the door sometime around 2008 when they changed the compensation model, and then again in 2011 when across the board pay-cuts were handed-out even though they still managed to turn a profit every year since that time. NO RAISES in nearly 10 years, NO COST OF LIVING INCREASES EVER since 2008, just a myriad of excuses as to why the finance dept denied the funds (only way to get anything is to threaten to quit or hound them for months on end and even then, 99% of efforts are met with a big fat NO!). Oh yeah, that's right, because they couldn't afford it... Hmmm, I bet mid-upper management got their raise/bonuses like clockwork though. Sad state of affairs within this company which is why all of the great, hardworking techs/analysts and specialists have moved on to other opportunities. Run... run far away from this career growth-stunting micro-managing machine!

Viewing 79 - 81 of 140 Reviews

Glassdoor has 3,590 CompuCom reviews submitted anonymously by CompuCom employees. Read employee reviews and ratings on Glassdoor to decide if CompuCom is right for you.