Pros
Today: If you have a choice between working at Burger King, McDonald's or CompuCom, choose CompuCom. Ten years ago: Choose between HP, Dell, NCR or CompuCom it would have been CompuCom.
Cons
Micro managed to the level of absurdity as techs see confusion as it relates to being told one thing for metric policy one week and something entirely different in same policy realm the next week as it relates to time and effort and this shows little RESPECT for any employee's intelligence or work pride and demonstrates the companies lack of INTEGRITY by cutting down on quality of service while pushing metrics that are destructive to good customer relationships with no perception of EXCELLENCE or a WIN on the customer's end. Has anyone mentioned no pay increases? Sorry no WIN here. Not even a cost of living allowance. Pathetic. Medical Insurance is just plain beyond bad. Two years ago it was bad. Ten years ago Medical Insurance was excellent.