CompuCom Field Technical Analyst reviews

Management thinks they can hire monkeys with drivers licenses to do field service work. They tried this three years ago and it blew up in their faces. Very poor service forced them to go back to conventional service structure. They have no respect for abilities of senior techs. Avoid working for this company

Communications - Free wirelsss phone line is a great perk, tho it's because they have a bundled service through the service providers which gives us limited customization.. e.g., I could not get Assurion coverage on my purchased Smartphone, as my name was not directly associated with the account. The basic phone from their bundled deal with T-mobile gave me a 'free' POS Blackberry-style phone that short circuited after my sweating on it less than a month after getting it. Mileage - While a company-porovided van was once available, I had to buy my own car (Toyota Matrix) and submit mileage expense reports that reimburse me @ $0.48/mile, but onliy after the first 15 miles of each day.. The justification for this is that it's not fair to those workeres who commute to their offices. There is also a 30-day window to submit your mileage expense reports. Unfortunately, I've been so busy trying to keep up with the workload; up at 3am updating tickets online in my PJs, that I rearely get to submit the reimbursement requests in time.. given the price of gas the the miles i drive, I'm therefore slowliy going into debt maintaining this job. 210k miles in 5 years. My poor car.. but it's finally paid for!