Is CompuCom a good company to work for as a IT Desktop Support Engineer?

IT Desktop Support Engineer professionals working at CompuCom have rated their employer with 2.8 out of 5 stars in 72 Glassdoor reviews. This is a lower than average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open IT Desktop Support Engineer Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked IT Desktop Support Engineer interview questions at CompuCom .

Does CompuCom pay IT Desktop Support Engineer employees well?

IT Desktop Support Engineer professionals rate their compensation and benefits at CompuCom with 1.7 out of 5 stars based on 72 anonymously submitted employee reviews. This is 48.9% worse than the company average rating for salary and benefits. Find out more about IT Desktop Support Engineer salaries at CompuCom.

How happy are IT Desktop Support Engineer professionals working at CompuCom?

4% of IT Desktop Support Engineer employees at CompuCom would recommend their employer to a friend. This rating has decreased by 80% in the past 12 months. IT Desktop Support Engineer professionals have also rated CompuCom with a 3.0 rating for work-life-balance, 3.0 rating for diversity and inclusion, 2.0 rating for culture and values and 2.5 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 162 reviews)); "Teams and people are great and enjoyable to work with" ((in 136 reviews)); "Work from home and flexible work hours" ((in 82 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 63 reviews)); "They do provide good training and will pay for certifications." ((in 55 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 263 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 214 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 110 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 105 reviews)); "salary is low and so many calls" ((in 77 reviews))

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CompuCom IT Desktop Support Engineer reviews

2.8

4% would recommend to a friend

(72 total reviews)

Mick Slattery

1% approve of CEO

3% positive business outlook

Ratings by category

3.0

Diversity & inclusion

3.0

Work/Life balance

2.5

Career opportunities

2.0

Culture & values

2.0

Senior management

1.7

Compensation and benefits

IT Desktop Support Engineer employees have rated CompuCom with 2.8 out of 5 stars, based on 72 company reviews on Glassdoor. This indicates that most IT Desktop Support Engineer professionals have an average working experience there. CompuCom is rated 27% below average by IT Desktop Support Engineer professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Disability

Parent or family caregiver

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Reviews by job title

72 reviews

4.0

Jun 20, 2016

Decent

Desktop support technician

Recommend

CEO approval

Business Outlook

Pros

Good benefits/discounts/training. Work at different client sites if you want.

Cons

Pay is below average. A pay raise would be nice to have after a years worth of work.

1.0

Jun 17, 2016

Avoid

Desktop support engineer

Recommend

CEO approval

Business Outlook

Pros

You never hear from them.

Cons

Don't expect a raise. Don't expect a bonus. The benefits are standard - I had a 2% match (ok) but they gutted that so if you are new you wont get it. PTO used to be a decent amount but they gutted it for new people. You used to be able to leave with all your PTO paid but now you have to use it before you leave. I would highly recommend not working here for more than 6 months - year. Its at best a pit stop - and they wont miss you when you leave. I left voluntarily for the reasons above... stayed too long.

1.0

Mar 9, 2016

A Stepping Stone

Desktop support technician

Recommend

CEO approval

Business Outlook

Pros

CompuCom offers great benefits and assistance to help people who want to obtain IT certifications. They also have a great PTO system.

Cons

Management is constantly changing. In my three+ years with the company, I've been under three different managers. There is no potential for moving out of current roles are positions are never posted. Instead promotional positions are simply offered to people so that they don't have to pay them what the new position entails.

Viewing 49 - 51 of 72 Reviews

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CompuCom IT Desktop Support Engineer reviews

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Ratings by demographic groups

Reviews by job title

Decent

Avoid

A Stepping Stone

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