Wearing Two Hats for One Paycheck: My Experience at CompuCom
Pros
Team-mates are cool and good people.
Cons
Low Pay for High Expectations You’re essentially working two roles (field tech + delivery/logistics) but only getting paid for one. The compensation doesn’t match the workload or cost of living in places like NYC. Glorified Amazon Driver at Times A large part of the job feels like package delivery—hauling gear, picking up parts, transporting equipment—rather than purely IT support. No Real Investment in Systems or Infrastructure Company cuts corners constantly—refusing to invest in better systems or workflows that would make the job more efficient. Unwelcomed Pickups at Third-Party Stores Being sent to places like CVS to pick up parts where staff look at you like an inconvenience. It’s awkward, inefficient, and unnecessary. No Real Support for Inventory or Equipment Storage Instead of providing a warehouse or proper tech depot, you're forced to load a family van full of equipment and dig through it in the street just to find the right part. Chaos in the middle of NYC. Denied Basic Tools for the Job Requests for helpful equipment like a hand truck get denied. You’re expected to carry heavy boxes for 1–2 blocks just to reach client sites. Inventory System Feels Outdated and Clunky The system used for tracking parts and inventory feels stuck in the ‘90s. It’s not intuitive, wastes time, and adds unnecessary frustration. Micromanagement Meets Lack of Real Support You’re often micromanaged on details that don’t matter while the big-picture support you actually need—tools, resources, pay—gets ignored.
