CompuCom reviews

Basically everything else: Management seems disconnected with people who actually interface with clients. For instance, I am 100% sure my immediate supervisor knows nothing of my actual day to day activities, and would not be able to perform them him/herself. This company brings in associates on a contract to hire basis. The contract is a 3 month to full time conversion. However, this is a blatant lie, and conversions are stalled and delayed for various reason. Talking to several people who have worked at Compucom for more than a year; they stated that full time conversion usually took about 9 months. Never addressing concerns or issues within the company such as being understaffed on several accounts; causing SLA times to be breached over and over again. For example, they make workers permanently take over accounts without any kind of extra compensation. This is done under the guise of "Teamwork" , and " The economy is bad we need to help each other out". However when asked if the accounts will eventually be restaffed, management nods their head and says they are bringing more people on. This is a fallacy as many accounts had been understaffed for several months, and no job posting was ever found on the website or any other job search aggregators. Seems as if the Buck is just passed on to the next person.

Extreme lack of direction. Refusal to actually hear, and I stress again: "Hear" what the technicians need to make for a more conducive work environment. Processes are extremely hodge podged, and everything is a complete mess! Techs are expected to clean up mess, adhere to broken processes, and learn there way through a broken environment, in which we are mostly in the dark about. 1.5 help, and call coordination help is almost nonexistent do in part to not enough employees to handle techs on US bank project. Also forced to work under hostile conditions with US bank IT employees who are in the process of being laid off.