After starting with the co., I found out there is 1 word that is like a bad joke to all the techs. The word is "raise". Hardly anyone knows of anyone who has had 1 working there. They will hire you at a lower rate than you should be getting, I took the job making $5 less than what I normally made at jobs that had a lot less BS. Then, on conference calls, when techs want to know why they don't get paid to drive to their stores to work in the AM, or from their jobs, which can be 2+ hours, to get back home, they are told "this is how CompuCom has been doing it for a long time and if you don't like it, there are other jobs out there." Our Regional manager explained it this way, " I don't get paid to drive to and from the office when I go to work."
For an answer, this is very stupid, as these jobs are all bid with drive time included in the contracts when they are written. Furthermore, driving to an office to sit in an office, and driving to a store to repair devices are 2 totally different things, and to use this as an example was ignorant. If, on a very low point, they just managed to keep 1 hour/per day of the techs drive time, every 2 months they would manage to keep a full 40 hour paycheck from each tech.....
But it did drive home 1 point, they don't care about their employees, or at least , the field techs that do all the work, enough to give them any incentive to care about doing any more than what they have to, to get by. Since we were told "if we didn't like it there were other jobs out there", we have had 6 - 8 techs quit the co.
One tech told me he went to Human Resources with problems he was having with management and unfair treatment, ect.. He said after sending them messages 3x, he never heard a word back from them. He said they must be getting threatened over their jobs or paid to not do their job, because, what kind of human resources department does nothing, or just gives you no reply, period?
I still talk to techs that are there that I know, and more techs are looking to leave to find jobs where their employers actually value their employees.
Another joke among employees, They have a newsletter where there is a section called "CompuCom Cares".
The joke of it is 3 words techs add to it, " About Money, Period".
Almost forgot, the techs get 48 cents/mile for driving their own vehicles. The federal rate is 57.5 cents/mile.
