Is CompuCom a good company to work for as a Service Delivery Manager?

Service Delivery Manager professionals working at CompuCom have rated their employer with 3.0 out of 5 stars in 18 Glassdoor reviews. This is a lower than average score with the overall rating of CompuCom employees being 3.1 out of 5 stars. Search open Service Delivery Manager Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Service Delivery Manager interview questions at CompuCom .

Does CompuCom pay Service Delivery Manager employees well?

Service Delivery Manager professionals rate their compensation and benefits at CompuCom with 3.3 out of 5 stars based on 18 anonymously submitted employee reviews. This is 16.4% better than the company average rating for salary and benefits. Find out more about Service Delivery Manager salaries at CompuCom.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 156 reviews)); "Teams and people are great and enjoyable to work with" ((in 137 reviews)); "It had decent work from home even before a lot of companies didn't practice it." ((in 80 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 60 reviews)); "The team was great and supportive." ((in 48 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 261 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 218 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 111 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 107 reviews)); "salary is low and so many calls" ((in 71 reviews))

CompuCom Service Delivery Manager reviews

3.0

74% would recommend to a friend

(18 total reviews)

Mick Slattery

59% approve of CEO

40% positive business outlook

Company ratings over time

Ratings trend for the last 6 months (18 reviews)

Ratings by demographic groups

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Service Delivery Manager employees have rated CompuCom with 3.0 out of 5 stars, based on 18 company reviews on Glassdoor. This indicates that most Service Delivery Manager professionals have an average working experience there. CompuCom is rated 22% below average by Service Delivery Manager professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

18 reviews

2.0

Nov 20, 2018

Objective Review of my Time with Compucom - San Diego

Service delivery manager

Recommend

CEO approval

Business Outlook

Pros

- Paycheck - Relative Autonomy to Manage Resources that delivers the most value to the Customer - Great People! Dedicated Employees Great for entry level aspiring IT Professionals

Cons

- High Level of Attrition for Field Techs and Service Desk Techs. Impossible to predict the customer experience. - Antiquated Technical Solutions. Far far behind with digital transformation. Pretty much every other managed service provider is ahead of them as far as maturity. - Compucom Leadership(Dir level and Up) does not listen to the Managers on the ground or their customers. Leads to high level of short term contract engagements. They can sell and get contracts signed but cant hold onto those contracts past the initial 1 year. - Leadership Decisions over the last 5 years have had consequences. Leading Compucom to be more of a "Niche" provider and way behind competitors that they used to be ahead of. - Salary offerings are way below market value

2.0

Jan 26, 2018

Service Delivery Manager

Service delivery manager

Recommend

CEO approval

Business Outlook

Pros

The training opportunities that are available through the HUB.

Cons

Compensation is poor for all but upper management. I had not seen an increase in over 4 years but the responsibilities and expectations got out of control. I was with Compucom for 14 years and when I gave my notice in early December I was told " Hate to see you go but wish you the best". The company wants to reduce costs and overhead, it is no longer about customer service. Upon my departure I did not hear from HR or management for an exit interview. Makes me not regret my departure.

1.0

Jan 13, 2018

Was a great Company, not so much anymore: just say no to this place...(unless you are desperate)

Service delivery manager

Recommend

CEO approval

Business Outlook

Pros

Great people, good place to gain experience.

Cons

CEO/Senior mgmt team is a joke. They do not value employees or lead their organizations with class and integrity. They overstate and misrepresent CompuCom’s abilities to clients. The pay inequity between men and women in similar job positions with similar experience is appalling. Perhaps one of the most demoralizing experiences over the last several years were the almost monthly “new VP” announcements..... we didn’t need more VPs, we just needed leaders with integrity and real experience.

Viewing 13 - 15 of 18 Reviews

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CompuCom Service Delivery Manager reviews

Company ratings over time

Ratings by demographic groups

Reviews by job title

Objective Review of my Time with Compucom - San Diego

Service Delivery Manager

Was a great Company, not so much anymore: just say no to this place...(unless you are desperate)

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