CompuCom Service Desk Analyst II reviews

3.3

64% would recommend to a friend

(98 total reviews)

Mick Slattery

69% approve of CEO

29% positive business outlook

Service Desk Analyst II employees have rated CompuCom with 3.3 out of 5 stars, based on 98 company reviews on Glassdoor. This indicates that most Service Desk Analyst II professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Service Desk Analyst II professionals compared to other employers within the Information Technology industry (3.9 stars).

Reviews by job title

98 reviews
2.0
Oct 15, 2015

served its purpose

Recommend
CEO approval
Business Outlook

Pros

Free Certifications, Open to working shifts thats best for you

Cons

Lack of training, outdated tools

1.0
Oct 3, 2015

Not employee driven

Recommend
CEO approval
Business Outlook

Pros

You gain learning experience if your career goals are IT specific.

Cons

Extremely High turn over rate...the training is minimal. Individuals are promoted to management position without previous managerial experience.

1.0
Sep 22, 2015
Recommend
CEO approval
Business Outlook

Pros

*More autonomy than most jobs, mostly because management and other co-workers -- who are often temps -- do not get sufficient training if any at all. Like many companies, they praise a deprecated knowledge base as their godsend, but in fact rarely works, and has extremely outdated help. *Benefits firsts day for some new hires *Most co-workers are good

Cons

*Management could give a rat's behind what you do, even if you have to lie, to get the job done. My manager, and their manager, seemed to care less about if things were done ethically and by the book -- as they state they want. *Most of their workers are temps, and most have english as a second language, and have trivial job experience. They are mostly hired because they are seemingly desperate, but not too desperate, as to not be a liability and risk of fraudulent activity as the management is. You will often hear them speaking in their native tongue, and often I have been told, these people are mollycoddled because management is afraid of retribution from these people, but not native born Canadians. *Pay is poor, mostly because they have not had regular raises in many years, and since many good people were terminated, or left the company, this has had a downward pressure on wages along with the desperate foreign-born workers. *There is little to no career advancement unless you play pocket pool with management on the weekends. *It is not shocking that this company gets so high profile clients, because lying seems to be the name of the game, and quality of product is not valued anymore -- or if it ever was. *They say they are a progressive company, but still have management practices from the 1950s when people were mostly unskilled labor. Their immature management style is, and still, leading to quality people, and eventually clients leaving. *They have been caught rigging the SLA system on a variety of clients to cover-up for management mistakes, which they blame on employees. As I said, they still operate as though they are in the 1950s. * "Terminate them with a smile" * You speaking an in-demand language like French will not help you, as they treat them the same as they treat the temporary workers.

Viewing 82 - 84 of 98 Reviews

Glassdoor has 3,590 CompuCom reviews submitted anonymously by CompuCom employees. Read employee reviews and ratings on Glassdoor to decide if CompuCom is right for you.