Is CompuCom a good company to work for as a Service Desk I?

Service Desk I professionals working at CompuCom have rated their employer with 3.4 out of 5 stars in 53 Glassdoor reviews. This is a higher than average score with the overall rating of CompuCom employees being 3.2 out of 5 stars. Search open Service Desk I Jobs at CompuCom now and start preparing for your job interview by browsing frequently asked Service Desk I interview questions at CompuCom .

Does CompuCom pay Service Desk I employees well?

Service Desk I professionals rate their compensation and benefits at CompuCom with 2.9 out of 5 stars based on 53 anonymously submitted employee reviews. This is 3.5% better than the company average rating for salary and benefits. Find out more about Service Desk I salaries at CompuCom.

How happy are Service Desk I professionals working at CompuCom?

65% of Service Desk I employees at CompuCom would recommend their employer to a friend. This rating has increased by 13% in the past 12 months. Service Desk I professionals have also rated CompuCom with a 3.6 rating for work-life-balance, 3.9 rating for diversity and inclusion, 3.7 rating for culture and values and 3.2 rating for career opportunities.

What are the top reviewed jobs at CompuCom?

Field Service Technician (141) , Service Desk Analyst (66) , Desktop Support Technician (64) , Technical Support Analyst (53) , Network Engineer (45) , Field Technician (37) , Desktop Support Analyst (36) , Systems Administrator (33) , Help Desk Analyst (32) , Configuration Technician (26) , Service Desk Technician (25) , IT Technician (24) , IT Service Desk Analyst (23) , Project Manager (23) , Service Desk (23)

What are the pros of working at CompuCom according to real employee reviews?

"The benefits are good and not to expensive and they pay for certifications and school just to name a few things." ((in 164 reviews)); "Teams and people are great and enjoyable to work with" ((in 137 reviews)); "Flexible work from home options" ((in 79 reviews)); "They do have a good work life balance and it is a pretty laid back atmosphere." ((in 63 reviews)); "The team was great and supportive." ((in 51 reviews))

What are the cons of working at CompuCom according to real employee reviews?

"Poor management for employee needs" ((in 265 reviews)); "low pay...company excpects employess to work..off the clock...inventory..calls to customers.." ((in 222 reviews)); "No such thing for compensations for doing a good job; only finger pointing as most managers are good at doing." ((in 106 reviews)); "No raises or significant bonuses due to decline in sales and to ability to make targets." ((in 105 reviews)); "salary is low and so many calls" ((in 81 reviews))

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CompuCom

CompuCom Service Desk I reviews

3.4

65% would recommend to a friend

(53 total reviews)

Mick Slattery

82% approve of CEO

43% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.7

Culture & values

3.6

Work/Life balance

3.5

Senior management

3.2

Career opportunities

2.9

Compensation and benefits

Service Desk I employees have rated CompuCom with 3.4 out of 5 stars, based on 53 company reviews on Glassdoor. This indicates that most Service Desk I professionals have a good working experience there. CompuCom is rated in line with the average (within 1 standard deviation) by Service Desk I professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

53 reviews

5.0

Jun 17, 2020

Its Good

Service desk analyst

Recommend

CEO approval

Business Outlook

Pros

Team is good, Best Team

Cons

nothing i can think of.,

2.0

Feb 12, 2020

No opportunities for growth

Service desk analyst

Recommend

CEO approval

Business Outlook

Pros

Easy job with good benefits

Cons

Schedule changes every 3 months. No promotions or raises High turn over rate

CompuCom Response

We appreciate you taking the time to provide feedback. Providing career advancement and development opportunities to CompuCom associates is very important to us. We’re sorry to read you didn’t have a good experience, and we will work to address your concerns moving forward.

2.0

Jan 9, 2020

Not for the long term

Service desk analyst

Recommend

CEO approval

Business Outlook

Pros

Your own desk Free food Overtime opportunities

Cons

The pay is very low and they do not give raises at all. The training is very poor. There is no knowledge for quite a few issues users call in for. People are constantly quitting. A majority of the people that start with you will quit within 6 months.

CompuCom Response

At CompuCom, we value all feedback, negative or positive. We are sorry that you did not find our training resources adequate. Thank you for taking the time to provide your input.

Viewing 31 - 33 of 53 Reviews

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Its Good

No opportunities for growth

Not for the long term

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