Is Computer Generated Solutions a good company to work for as a Customer Care Agent?

Customer Care Agent professionals working at Computer Generated Solutions have rated their employer with 1.9 out of 5 stars in 16 Glassdoor reviews. This is a lower than average score with the overall rating of Computer Generated Solutions employees being 2.8 out of 5 stars. Search open Customer Care Agent Jobs at Computer Generated Solutions now and start preparing for your job interview by browsing frequently asked Customer Care Agent interview questions at Computer Generated Solutions .

Does Computer Generated Solutions pay Customer Care Agent employees well?

Customer Care Agent professionals rate their compensation and benefits at Computer Generated Solutions with 2.1 out of 5 stars based on 16 anonymously submitted employee reviews. This is 13.3% worse than the company average rating for salary and benefits. Find out more about Customer Care Agent salaries at Computer Generated Solutions.

What are the top reviewed jobs at Computer Generated Solutions?

Customer Service Representative (131) , Technical Support Representative (83) , Technical Support Engineer (50) , Technical Support (38) , Customer Service Agent (36) , Team Leader (27) , Call Center Agent (24) , Tech Support Representative (22) , Tech Support (20) , Project Manager (19) , Call Center Representative (17) , Customer Support (17) , Technical Support Specialist (17) , Customer Service (15) , Customer Support Representative (15)

What are the pros of working at Computer Generated Solutions according to real employee reviews?

"People there are nice and very friendly" ((in 75 reviews)); "care and great colleagues." ((in 47 reviews)); "Current project team is great." ((in 38 reviews)); "work from home, especially during pandemic it was good" ((in 35 reviews)); "nice work environment" ((in 20 reviews))

What are the cons of working at Computer Generated Solutions according to real employee reviews?

"Bad management and working load." ((in 121 reviews)); "Also they pay is low for the amount of customer abuse and complaints we deal with." ((in 105 reviews)); "Low salary compared to competition Horrible promotion system "Family" culture (need I say more here?)" ((in 88 reviews)); "No benefits whatsoever." ((in 44 reviews)); "No trainings offered to support your growth in the company." ((in 42 reviews))

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Computer Generated Solutions

Computer Generated Solutions Customer Care Agent reviews

1.9

15% would recommend to a friend

(16 total reviews)

Phil Friedman

15% approve of CEO

15% positive business outlook

Ratings by category

2.1

Compensation and benefits

1.8

Career opportunities

1.7

Diversity & inclusion

1.7

Senior management

1.6

Culture & values

1.5

Work/Life balance

Customer Care Agent employees have rated Computer Generated Solutions with 1.9 out of 5 stars, based on 16 company reviews on Glassdoor. This indicates that most Customer Care Agent professionals have a poor working experience there. Computer Generated Solutions is rated 51% below average by Customer Care Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

16 reviews

2.0

May 26, 2025

OK if you can manage stress both from management as well as clients

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

remote work with OK pay

Cons

non-stop work, clients one after the other -- usually pretty indisposed; pressure from management to peddle unnecessary things onto people, with nothing to do with the problems that they call for (kpi's include how many additional options, devices, etc you sell). when starting we were described an onboarding process that didnt actually happen in reality. we started taking unsupported calls earlier than scheduled and for longer periods of time than scheduled.

3.0

Apr 29, 2025

Decent work env

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

Decent bonuses based on performence

Cons

The schedule is not flexible at all

1.0

Nov 5, 2024

The worst company ever!!!

Customer care representative

Recommend

CEO approval

Business Outlook

Pros

I have nothing to add here.

Cons

Low salary. They lie and change the metrics so you don't get bonuses, they harass you so that you quit, they make you take unpaid absence leave when their equipment isn't working. They violate Hunan rights on a daily basis.

Viewing 1 - 3 of 16 Reviews

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Jobs at Computer Generated Solutions

Technical Customer Service - On-site

Technical Customer Service - On-site

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Computer Generated Solutions reviews Computer Generated Solutions Customer Care Agent reviews

Computer Generated Solutions

Computer Generated Solutions Customer Care Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

OK if you can manage stress both from management as well as clients

Decent work env

The worst company ever!!!

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