Pros
This is a Customer Service call center job. If you enjoy customer service, there are a variety of contracts and responsibilities. Paid Time Off is earned monthly and increases with time (initially, equivalent to about 3 weeks vacation).
Cons
Unfair/Unequal treatment - examples: - company attendance policy is not enforced across the board (at 8 points, you are supposed to be terminated, but we had an associate with 10 points and he was not); - Even if you are obviously sick (like the flu), if you don't have a doctor's note, you still get charged a point if you call out sick - AND you cannot use your PTO hours to cover your sick time. - they reward poor employees far too much, giving them "point buy-back coupons" to reduce the number of points against them; - PTO (paid time off) requests are denied for no reason, while others get their requests; - during interview, was told I could earn a raise in 6-12 months, but a few months after hire, was told there had been a wage freeze in effect for several years; - shift bid process is arbitrary; - once you are hired into a specific queue, it is impossible to get out (no lateral transfers); - they do so few call monitors, that your meager "bonus" is usually based on one call monitor (bonus is about $100 a month on average - or less); - the rewards for top employees are almost non-existent. - Pay is very low ($10.50 per hour) for the large responsibilities of the job. - When you ask for PTO (even far in advance), they don't approve it until the Friday before, so you cannot plan a vacation. - Top leadership from New York come to visit from time to time to talk to employees. but nothing changes.
