Is Computer Generated Solutions a good company to work for as a Tech Support Agent?

Tech Support Agent professionals working at Computer Generated Solutions have rated their employer with 2.1 out of 5 stars in 43 Glassdoor reviews. This is a lower than average score with the overall rating of Computer Generated Solutions employees being 2.8 out of 5 stars. Search open Tech Support Agent Jobs at Computer Generated Solutions now and start preparing for your job interview by browsing frequently asked Tech Support Agent interview questions at Computer Generated Solutions .

Does Computer Generated Solutions pay Tech Support Agent employees well?

Tech Support Agent professionals rate their compensation and benefits at Computer Generated Solutions with 2.0 out of 5 stars based on 43 anonymously submitted employee reviews. This is 18.2% worse than the company average rating for salary and benefits. Find out more about Tech Support Agent salaries at Computer Generated Solutions.

How happy are Tech Support Agent professionals working at Computer Generated Solutions?

35% of Tech Support Agent employees at Computer Generated Solutions would recommend their employer to a friend. This rating has increased by 19% in the past 12 months. Tech Support Agent professionals have also rated Computer Generated Solutions with a 2.0 rating for work-life-balance, 2.7 rating for diversity and inclusion, 1.7 rating for culture and values and 2.6 rating for career opportunities.

What are the top reviewed jobs at Computer Generated Solutions?

Customer Service Representative (131) , Technical Support Representative (83) , Technical Support Engineer (50) , Technical Support (38) , Customer Service Agent (37) , Team Leader (27) , Call Center Agent (24) , Tech Support Representative (22) , Tech Support (20) , Project Manager (19) , Call Center Representative (17) , Customer Support (17) , Technical Support Specialist (17) , Customer Service (15) , Customer Support Representative (15)

What are the pros of working at Computer Generated Solutions according to real employee reviews?

"People there are nice and very friendly" ((in 73 reviews)); "care and great colleagues." ((in 43 reviews)); "Work from home, easy job" ((in 38 reviews)); "Current project team is great." ((in 31 reviews)); "nice work environment" ((in 22 reviews))

What are the cons of working at Computer Generated Solutions according to real employee reviews?

"Bad management and working load." ((in 123 reviews)); "Also they pay is low for the amount of customer abuse and complaints we deal with." ((in 104 reviews)); "Low salary compared to competition Horrible promotion system "Family" culture (need I say more here?)" ((in 93 reviews)); "No benefits whatsoever." ((in 47 reviews)); "No trainings offered to support your growth in the company." ((in 44 reviews))

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Computer Generated Solutions

Computer Generated Solutions Tech Support Agent reviews

2.1

35% would recommend to a friend

(43 total reviews)

Phil Friedman

45% approve of CEO

51% positive business outlook

Ratings by category

2.7

Diversity & inclusion

2.6

Career opportunities

2.1

Senior management

2.0

Work/Life balance

2.0

Compensation and benefits

1.7

Culture & values

Tech Support Agent employees have rated Computer Generated Solutions with 2.1 out of 5 stars, based on 43 company reviews on Glassdoor. This indicates that most Tech Support Agent professionals have an average working experience there. Computer Generated Solutions is rated 45% below average by Tech Support Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

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Parent or family caregiver

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Reviews by job title

43 reviews

2.0

Mar 25, 2017

Work camp

Customer service representative - tech support

Recommend

CEO approval

Business Outlook

Pros

Steady job if you do not have any aspirations.

Cons

Employees usually feel easily replaceable since the company does not appear to care about the level of knowledge and dedication of customer tech support employees. They only seem to care about numbers.

2.0

Sep 26, 2015

It's something you have tons experience for yourself.

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

It's a paycheck. You learn somethings about hardware if you did not know anything about it. You will have access to a small workout facility.

Cons

Low pay, no raise ever, very little if anything is invested back into the business and deffinitely not the employees and if you are hired there you will know what I'm talking about. If you have yo work there deffinitely be looking to get out after 6 months. Advice don't get stuck.

1.0

Jul 14, 2015

Hmmm......

Tech support representative

Recommend

CEO approval

Business Outlook

Pros

Gain technical experience which is a growing field.

Cons

Disorganized and highly dysfunctional. (Believe all the reviews) extremely low pay for the job that is done

Viewing 37 - 39 of 43 Reviews

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Jobs at Computer Generated Solutions

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Computer Generated Solutions reviews Computer Generated Solutions Tech Support Agent reviews

Computer Generated Solutions

Computer Generated Solutions Tech Support Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Work camp

It's something you have tons experience for yourself.

Hmmm......

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