Is Computer Generated Solutions a good company to work for as a Tech Support Specialist?

Tech Support Specialist professionals working at Computer Generated Solutions have rated their employer with 2.2 out of 5 stars in 24 Glassdoor reviews. This is a lower than average score with the overall rating of Computer Generated Solutions employees being 2.8 out of 5 stars. Search open Tech Support Specialist Jobs at Computer Generated Solutions now and start preparing for your job interview by browsing frequently asked Tech Support Specialist interview questions at Computer Generated Solutions .

Does Computer Generated Solutions pay Tech Support Specialist employees well?

Tech Support Specialist professionals rate their compensation and benefits at Computer Generated Solutions with 1.8 out of 5 stars based on 24 anonymously submitted employee reviews. This is 28.6% worse than the company average rating for salary and benefits. Find out more about Tech Support Specialist salaries at Computer Generated Solutions.

How happy are Tech Support Specialist professionals working at Computer Generated Solutions?

73% of Tech Support Specialist employees at Computer Generated Solutions would recommend their employer to a friend. This rating has increased by 5% in the past 12 months. Tech Support Specialist professionals have also rated Computer Generated Solutions with a 2.2 rating for work-life-balance, 2.5 rating for diversity and inclusion, 1.7 rating for culture and values and 3.5 rating for career opportunities.

What are the top reviewed jobs at Computer Generated Solutions?

Customer Service Representative (131) , Technical Support Representative (83) , Technical Support Engineer (50) , Technical Support (38) , Customer Service Agent (36) , Team Leader (27) , Call Center Agent (24) , Tech Support Representative (22) , Tech Support (20) , Project Manager (19) , Call Center Representative (17) , Customer Support (17) , Technical Support Specialist (17) , Customer Service (15) , Customer Support Representative (15)

What are the pros of working at Computer Generated Solutions according to real employee reviews?

"People there are nice and very friendly" ((in 75 reviews)); "care and great colleagues." ((in 47 reviews)); "Current project team is great." ((in 38 reviews)); "work from home, especially during pandemic it was good" ((in 35 reviews)); "nice work environment" ((in 20 reviews))

What are the cons of working at Computer Generated Solutions according to real employee reviews?

"Bad management and working load." ((in 121 reviews)); "Also they pay is low for the amount of customer abuse and complaints we deal with." ((in 105 reviews)); "Low salary compared to competition Horrible promotion system "Family" culture (need I say more here?)" ((in 88 reviews)); "No benefits whatsoever." ((in 44 reviews)); "No trainings offered to support your growth in the company." ((in 42 reviews))

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Computer Generated Solutions

Computer Generated Solutions Tech Support Specialist reviews

2.2

73% would recommend to a friend

(24 total reviews)

Phil Friedman

67% approve of CEO

85% positive business outlook

Ratings by category

3.5

Career opportunities

2.5

Diversity & inclusion

2.4

Senior management

2.2

Work/Life balance

1.8

Compensation and benefits

1.7

Culture & values

Tech Support Specialist employees have rated Computer Generated Solutions with 2.2 out of 5 stars, based on 24 company reviews on Glassdoor. This indicates that most Tech Support Specialist professionals have an average working experience there. Computer Generated Solutions is rated 43% below average by Tech Support Specialist professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

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Reviews by job title

24 reviews

1.0

Jul 4, 2024

Unrealistic expectations

Tech support

Recommend

CEO approval

Business Outlook

Pros

Remote work from home and somewhat flexible schedule

Cons

Overworked, having to make sales while you are a tech rep, basically doing multiple jobs

3.0

Jun 4, 2024

Good place to start

Tech support

Recommend

CEO approval

Business Outlook

Pros

- friendly team - great for experience - remote possibility

Cons

- not many opportunities to advance in your career - not being rewarded for going above and beyond - poor work-life balance

2.0

Apr 16, 2024

Good entry job

Tech support

Recommend

CEO approval

Business Outlook

Pros

Good for IT experience and the people there are generally chill. You really only have to work the hours you are scheduled for, but might go over a little with an additional call

Cons

Pay is low for the amount of work, not enough agents to help relieve hold load, benefits are only good if you have a nice position in the company (otherwise don't bother), and almost no guidance so you have to Google most things. Also most people leave and nobody really wants to be there. Get used to entitled people being jerks

Viewing 4 - 6 of 24 Reviews

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Computer Generated Solutions

Computer Generated Solutions Tech Support Specialist reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Unrealistic expectations

Good place to start

Good entry job

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