Is Computer Generated Solutions a good company to work for as a Technical Support Agent?

Technical Support Agent professionals working at Computer Generated Solutions have rated their employer with 3.3 out of 5 stars in 127 Glassdoor reviews. This is a higher than average score with the overall rating of Computer Generated Solutions employees being 2.8 out of 5 stars. Search open Technical Support Agent Jobs at Computer Generated Solutions now and start preparing for your job interview by browsing frequently asked Technical Support Agent interview questions at Computer Generated Solutions .

Does Computer Generated Solutions pay Technical Support Agent employees well?

Technical Support Agent professionals rate their compensation and benefits at Computer Generated Solutions with 2.7 out of 5 stars based on 127 anonymously submitted employee reviews. This is 11.8% better than the company average rating for salary and benefits. Find out more about Technical Support Agent salaries at Computer Generated Solutions.

What are the top reviewed jobs at Computer Generated Solutions?

Customer Service Representative (131) , Technical Support Representative (83) , Technical Support Engineer (50) , Technical Support (38) , Customer Service Agent (36) , Team Leader (27) , Call Center Agent (24) , Tech Support Representative (22) , Tech Support (20) , Project Manager (19) , Call Center Representative (17) , Customer Support (17) , Technical Support Specialist (17) , Customer Service (15) , Customer Support Representative (15)

What are the pros of working at Computer Generated Solutions according to real employee reviews?

"People there are nice and very friendly" ((in 76 reviews)); "care and great colleagues." ((in 47 reviews)); "Work from home, easy job" ((in 36 reviews)); "Current project team is great." ((in 36 reviews)); "nice work environment" ((in 22 reviews))

What are the cons of working at Computer Generated Solutions according to real employee reviews?

"Bad management and working load." ((in 117 reviews)); "Also they pay is low for the amount of customer abuse and complaints we deal with." ((in 105 reviews)); "Low salary compared to competition Horrible promotion system "Family" culture (need I say more here?)" ((in 90 reviews)); "No benefits whatsoever." ((in 47 reviews)); "No trainings offered to support your growth in the company." ((in 43 reviews))

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Computer Generated Solutions

Computer Generated Solutions Technical Support Agent reviews

3.3

43% would recommend to a friend

(127 total reviews)

Phil Friedman

60% approve of CEO

34% positive business outlook

Ratings by category

4.3

Work/Life balance

3.5

Diversity & inclusion

3.3

Culture & values

3.1

Career opportunities

2.9

Senior management

2.7

Compensation and benefits

Technical Support Agent employees have rated Computer Generated Solutions with 3.3 out of 5 stars, based on 127 company reviews on Glassdoor. This indicates that most Technical Support Agent professionals have a good working experience there. Computer Generated Solutions is rated in line with the average (within 1 standard deviation) by Technical Support Agent professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

127 reviews

4.0

Mar 11, 2025

Great place with great benefits

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

-the pay wasn't that great, but there was a chance to climb the ladder. -great management and upper management.

Cons

-The particular job i had got a bit monotonous when it would get busy.

3.0

Feb 5, 2025

Challenging Work Environment with Opportunities for Skill Development

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Employees have the opportunity to enhance their communication and technical skills through interactions with international clients. The company offers training sessions to help employees improve their knowledge and perform their duties effectively

Cons

The nature of the work can be stressful, with employees often handling challenging customer interactions and facing pressure to meet performance metrics. Some employees have reported concerns regarding management practices, including a lack of support and transparency. The demanding work schedule can impact personal life, leading to challenges in maintaining a healthy work-life balance

5.0

Feb 3, 2025

Good overall

Call center agent

Recommend

CEO approval

Business Outlook

Pros

Remote jobs which is best pro.

Cons

Night shifts which can be demanding in the health.

Viewing 4 - 6 of 127 Reviews

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Jobs at Computer Generated Solutions

Technical Customer Service - On-site

On-Site Junior Server Support - Call Center

Virtual Instructor (Phlebotomy)

United States

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Computer Generated Solutions reviews Computer Generated Solutions Technical Support Agent reviews

Computer Generated Solutions

Computer Generated Solutions Technical Support Agent reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great place with great benefits

Challenging Work Environment with Opportunities for Skill Development

Good overall

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