Computer Generated Solutions Technical Support Representative reviews

- Low Pay - Horrible Benefits - Morale at an all-time low - HIGH Turnover Rate - Clueless Upper Management (For the most part...but there are a few exceptions) Let’s be honest, the pay is low. Depending on where you work, you are looking in the range of $10.00 - $11.00 per hour. You do get reviews every 6 months, but absolutely NO RAISE….EVER. There has been a pay freeze at CGS for the past 6 years. Yup, you read it right…6 YEARS! They have recently implemented a “pay-for-performance” plan to try to improve moral, but it’s really not enough. Due to a punitive attendance/write-up system, you can be easily disqualified from the program for the month/quarter. There are some very bright people that work at CGS, but they tend not to stay long. Why? Simple answer….Pay and Benefits. Upper management will have you believe it is due to the “Team Leads/Supervisors not motivating their direct reports enough”…. Really? When I interviewed for CGS, I was told that benefits were "available" after 90 days. I came to find out they are, but are paid by the employee. The health insurance package, for the amount it costs, is terrible. Due to the cost of the plan, most employees can’t afford it to begin with. I could go on, but I’m sure you get the point. In a nutshell, if you need a job as a placeholder until you find a better opportunity, this is it. As it stands now, CGS Tampa is a depressing place to work.

At the time I worked there, there was a lot of conflict between what each individual manager told the employees as how to perform certain functions. This became very frustrating to the end users and the technicians both.