Is Computer Generated Solutions a good company to work for as a Technical Support Representative?

Technical Support Representative professionals working at Computer Generated Solutions have rated their employer with 2.9 out of 5 stars in 81 Glassdoor reviews. This is a higher than average score with the overall rating of Computer Generated Solutions employees being 2.8 out of 5 stars. Search open Technical Support Representative Jobs at Computer Generated Solutions now and start preparing for your job interview by browsing frequently asked Technical Support Representative interview questions at Computer Generated Solutions .

Does Computer Generated Solutions pay Technical Support Representative employees well?

Technical Support Representative professionals rate their compensation and benefits at Computer Generated Solutions with 2.6 out of 5 stars based on 81 anonymously submitted employee reviews. This is 8% better than the company average rating for salary and benefits. Find out more about Technical Support Representative salaries at Computer Generated Solutions.

What are the top reviewed jobs at Computer Generated Solutions?

Customer Service Representative (131) , Technical Support Representative (83) , Technical Support Engineer (50) , Technical Support (38) , Customer Service Agent (36) , Team Leader (27) , Call Center Agent (24) , Tech Support Representative (22) , Tech Support (20) , Project Manager (19) , Call Center Representative (17) , Customer Support (17) , Technical Support Specialist (17) , Customer Service (15) , Customer Support Representative (15)

What are the pros of working at Computer Generated Solutions according to real employee reviews?

"People there are nice and very friendly" ((in 76 reviews)); "care and great colleagues." ((in 47 reviews)); "Work from home, easy job" ((in 36 reviews)); "Current project team is great." ((in 36 reviews)); "nice work environment" ((in 22 reviews))

What are the cons of working at Computer Generated Solutions according to real employee reviews?

"Bad management and working load." ((in 117 reviews)); "Also they pay is low for the amount of customer abuse and complaints we deal with." ((in 105 reviews)); "Low salary compared to competition Horrible promotion system "Family" culture (need I say more here?)" ((in 90 reviews)); "No benefits whatsoever." ((in 47 reviews)); "No trainings offered to support your growth in the company." ((in 43 reviews))

Skip to content Skip to footer

Notifications

Computer Generated Solutions

Computer Generated Solutions Technical Support Representative reviews

2.9

54% would recommend to a friend

(81 total reviews)

Phil Friedman

78% approve of CEO

49% positive business outlook

Ratings by category

3.9

Diversity & inclusion

3.5

Culture & values

3.2

Work/Life balance

2.9

Senior management

2.8

Career opportunities

2.6

Compensation and benefits

Technical Support Representative employees have rated Computer Generated Solutions with 2.9 out of 5 stars, based on 81 company reviews on Glassdoor. This indicates that most Technical Support Representative professionals have an average working experience there. Computer Generated Solutions is rated 25% below average by Technical Support Representative professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

81 reviews

5.0

Jul 14, 2013

Great Personal and technical development workplace

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

You get what you signed up for. Free coffee and occasional pizzas on weekends Bonus

Cons

Non technical Team Leads Hourly earning low for the job responsibilities

2.0

Jul 12, 2013

Make Atlanta CGS, Inc. a Short-term Position Only

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Easy Hire. If you have not worked for sometime, you have a good possibility of being hired if you have any customer service or technical skills. Overtime, paid time off (PTO) and medical. Co-workers are nice, talented (too talented to work at CGS), and underpaid. Give the position six months then move on.

Cons

Not customer solution oriented, Answer call and limit time on the phone. Employees are overqualified. Poor pay, inflexibility, and thinking not encouraged. It is a call center of the worst kind. No holiday pay, no night differential, $11 for life, PTO without prior approval = Pink Slip

3.0

May 2, 2013

Okay, but could be much better.

Technical support representative

Recommend

CEO approval

Business Outlook

Pros

Nice, clean office, secure building, employee recognition, free coffee, co-workers, it's a job.

Cons

No schedule/attendance flexibility, ridiculous amount of micromanagement, horrible morale, no opportunity for advancement, pay not commensurate with experience or even nature of work performed, most employees are well overqualified for the position.

Viewing 73 - 75 of 81 Reviews

Top companies for "Compensation and Benefits" near you

Cisco

4.0★Compensation & Benefits

Capgemini

3.7★Compensation & Benefits

ADP

3.5★Compensation & Benefits

Bloomberg

4.0★Compensation & Benefits

Jobs at Computer Generated Solutions

On-Site Junior Server Support - Call Center

Technical Customer Service - On-site

Virtual Instructor (Phlebotomy)

United States

View job

Founding Sales Leader

Technical Customer Service - On-site

Computer Generated Solutions reviews FAQs

Computer Generated Solutions reviews Computer Generated Solutions Technical Support Representative reviews

Computer Generated Solutions

Computer Generated Solutions Technical Support Representative reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Great Personal and technical development workplace

Make Atlanta CGS, Inc. a Short-term Position Only

Okay, but could be much better.

Top companies for "Compensation and Benefits" near you

Jobs at Computer Generated Solutions

Computer Generated Solutions reviews FAQs

Want the inside scoop on your own company?

Bowls

Followed companies

Job searches

Top companies for "Compensation and Benefits" near you

Computer Generated Solutions reviews FAQs

Jobs at Computer Generated Solutions