Is Computer Generated Solutions a good company to work for as a Technical Support?

Technical Support professionals working at Computer Generated Solutions have rated their employer with 2.5 out of 5 stars in 38 Glassdoor reviews. This is a lower than average score with the overall rating of Computer Generated Solutions employees being 2.8 out of 5 stars. Search open Technical Support Jobs at Computer Generated Solutions now and start preparing for your job interview by browsing frequently asked Technical Support interview questions at Computer Generated Solutions .

Does Computer Generated Solutions pay Technical Support employees well?

Technical Support professionals rate their compensation and benefits at Computer Generated Solutions with 2.2 out of 5 stars based on 38 anonymously submitted employee reviews. This is 8.7% worse than the company average rating for salary and benefits. Find out more about Technical Support salaries at Computer Generated Solutions.

How happy are Technical Support professionals working at Computer Generated Solutions?

32% of Technical Support employees at Computer Generated Solutions would recommend their employer to a friend. This rating has decreased by 66% in the past 12 months. Technical Support professionals have also rated Computer Generated Solutions with a 2.9 rating for work-life-balance, 2.0 rating for diversity and inclusion, 2.2 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Computer Generated Solutions?

Customer Service Representative (131) , Technical Support Representative (83) , Technical Support Engineer (50) , Technical Support (38) , Customer Service Agent (36) , Team Leader (27) , Call Center Agent (24) , Tech Support Representative (22) , Tech Support (20) , Project Manager (19) , Call Center Representative (17) , Customer Support (17) , Technical Support Specialist (17) , Customer Service (15) , Customer Support Representative (15)

What are the pros of working at Computer Generated Solutions according to real employee reviews?

"People there are nice and very friendly" ((in 76 reviews)); "care and great colleagues." ((in 47 reviews)); "Work from home, easy job" ((in 36 reviews)); "Current project team is great." ((in 36 reviews)); "nice work environment" ((in 22 reviews))

What are the cons of working at Computer Generated Solutions according to real employee reviews?

"Bad management and working load." ((in 117 reviews)); "Also they pay is low for the amount of customer abuse and complaints we deal with." ((in 105 reviews)); "Low salary compared to competition Horrible promotion system "Family" culture (need I say more here?)" ((in 90 reviews)); "No benefits whatsoever." ((in 47 reviews)); "No trainings offered to support your growth in the company." ((in 43 reviews))

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Computer Generated Solutions

Computer Generated Solutions Technical Support reviews

2.5

32% would recommend to a friend

(38 total reviews)

Phil Friedman

32% approve of CEO

32% positive business outlook

Ratings by category

2.9

Work/Life balance

2.9

Career opportunities

2.2

Culture & values

2.2

Compensation and benefits

2.0

Diversity & inclusion

2.0

Senior management

Technical Support employees have rated Computer Generated Solutions with 2.5 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Technical Support professionals have an average working experience there. Computer Generated Solutions is rated 35% below average by Technical Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

38 reviews

4.0

Sep 5, 2018

Fine place to work

Technical support

Recommend

CEO approval

Business Outlook

Pros

Good team, trainings for new workers

Cons

Finding the right way how to work with different types of clients

5.0

Mar 8, 2018

CGS

Technical support

Recommend

CEO approval

Business Outlook

Pros

great enviroment, good people very easy to balance between work and life. when you finish working "go home clean minded"

Cons

payroll shoud be higher

Computer Generated Solutions Response

Thank you so much for taking the time to post your experience with CGS! We think achieving a work life balance is essential thank you for highlighting that in your review. If you have any suggestions I’d love to hear them you can e-mail me at trabin@cgsinc.com. Tali Rabin , SVP HR

5.0

Feb 14, 2018

Productivity

Technical support

Recommend

CEO approval

Business Outlook

Pros

You are encouraged to maximize your efficiency and become more productive.

Cons

It can be a little bit stressful

Viewing 31 - 33 of 38 Reviews

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Computer Generated Solutions

Computer Generated Solutions Technical Support reviews

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Fine place to work

CGS

Productivity

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