Is Computer Generated Solutions a good company to work for as a Technical Support?

Technical Support professionals working at Computer Generated Solutions have rated their employer with 2.5 out of 5 stars in 38 Glassdoor reviews. This is a lower than average score with the overall rating of Computer Generated Solutions employees being 2.8 out of 5 stars. Search open Technical Support Jobs at Computer Generated Solutions now and start preparing for your job interview by browsing frequently asked Technical Support interview questions at Computer Generated Solutions .

Does Computer Generated Solutions pay Technical Support employees well?

Technical Support professionals rate their compensation and benefits at Computer Generated Solutions with 2.2 out of 5 stars based on 38 anonymously submitted employee reviews. This is 8.7% worse than the company average rating for salary and benefits. Find out more about Technical Support salaries at Computer Generated Solutions.

How happy are Technical Support professionals working at Computer Generated Solutions?

32% of Technical Support employees at Computer Generated Solutions would recommend their employer to a friend. This rating has decreased by 66% in the past 12 months. Technical Support professionals have also rated Computer Generated Solutions with a 2.9 rating for work-life-balance, 2.0 rating for diversity and inclusion, 2.2 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Computer Generated Solutions?

Customer Service Representative (131) , Technical Support Representative (83) , Technical Support Engineer (50) , Technical Support (38) , Customer Service Agent (36) , Team Leader (27) , Call Center Agent (24) , Tech Support Representative (22) , Tech Support (20) , Project Manager (19) , Call Center Representative (17) , Customer Support (17) , Technical Support Specialist (17) , Customer Service (15) , Customer Support Representative (15)

What are the pros of working at Computer Generated Solutions according to real employee reviews?

"People there are nice and very friendly" ((in 73 reviews)); "care and great colleagues." ((in 43 reviews)); "Remote work from home and somewhat flexible schedule" ((in 39 reviews)); "Current project team is great." ((in 36 reviews)); "nice work environment" ((in 16 reviews))

What are the cons of working at Computer Generated Solutions according to real employee reviews?

"Bad management and working load." ((in 123 reviews)); "Also they pay is low for the amount of customer abuse and complaints we deal with." ((in 109 reviews)); "Low salary compared to competition Horrible promotion system "Family" culture (need I say more here?)" ((in 86 reviews)); "No benefits whatsoever." ((in 48 reviews)); "No trainings offered to support your growth in the company." ((in 39 reviews))

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Computer Generated Solutions

Computer Generated Solutions Technical Support reviews

2.5

32% would recommend to a friend

(38 total reviews)

Phil Friedman

32% approve of CEO

32% positive business outlook

Ratings by category

2.9

Work/Life balance

2.9

Career opportunities

2.2

Culture & values

2.2

Compensation and benefits

2.0

Diversity & inclusion

2.0

Senior management

Technical Support employees have rated Computer Generated Solutions with 2.5 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Technical Support professionals have an average working experience there. Computer Generated Solutions is rated 35% below average by Technical Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

38 reviews

3.0

May 27, 2017

Ok for students

Technical support

Recommend

CEO approval

Business Outlook

Pros

Young people, you won't get bored. Salary is ok for a student.

Cons

Some "team leaders" are unwilling to help you out, they stand around and waste time on Facebook People do the job of 3 departments, procedures change every day

2.0

Sep 25, 2016

CGS good for starting

Technical support

Recommend

CEO approval

Business Outlook

Pros

its good as a starting point for this area, either its customer service, or tehnical support. The advantage is they do not require any experience or any working background

Cons

The management of my team was not that great at all,

1.0

Aug 4, 2015

Gives an individual Call Center Experience

Technical support

Recommend

CEO approval

Business Outlook

Pros

Can change shifts with Colleagues. This is a 24 hour call center environment, which makes it convenient to work day or night shift.

Cons

The pay is low and the environment is not the best.

Viewing 34 - 36 of 38 Reviews

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Jobs at Computer Generated Solutions

Technical Customer Service - On-site

On-Site Junior Server Support - Call Center

Technical Customer Service - On-site

On-Site Junior Server Support - Call Center

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Computer Generated Solutions reviews Computer Generated Solutions Technical Support reviews

Computer Generated Solutions

Computer Generated Solutions Technical Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Ok for students

CGS good for starting

Gives an individual Call Center Experience

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Computer Generated Solutions reviews FAQs

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