Is Computer Generated Solutions a good company to work for as a Technical Support?

Technical Support professionals working at Computer Generated Solutions have rated their employer with 2.5 out of 5 stars in 38 Glassdoor reviews. This is a lower than average score with the overall rating of Computer Generated Solutions employees being 2.8 out of 5 stars. Search open Technical Support Jobs at Computer Generated Solutions now and start preparing for your job interview by browsing frequently asked Technical Support interview questions at Computer Generated Solutions .

Does Computer Generated Solutions pay Technical Support employees well?

Technical Support professionals rate their compensation and benefits at Computer Generated Solutions with 2.2 out of 5 stars based on 38 anonymously submitted employee reviews. This is 8.7% worse than the company average rating for salary and benefits. Find out more about Technical Support salaries at Computer Generated Solutions.

How happy are Technical Support professionals working at Computer Generated Solutions?

32% of Technical Support employees at Computer Generated Solutions would recommend their employer to a friend. This rating has decreased by 66% in the past 12 months. Technical Support professionals have also rated Computer Generated Solutions with a 2.9 rating for work-life-balance, 2.0 rating for diversity and inclusion, 2.2 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Computer Generated Solutions?

Customer Service Representative (131) , Technical Support Representative (83) , Technical Support Engineer (50) , Technical Support (38) , Customer Service Agent (36) , Team Leader (27) , Call Center Agent (24) , Tech Support Representative (22) , Tech Support (20) , Project Manager (19) , Call Center Representative (17) , Customer Support (17) , Technical Support Specialist (17) , Customer Service (15) , Customer Support Representative (15)

What are the pros of working at Computer Generated Solutions according to real employee reviews?

"People there are nice and very friendly" ((in 76 reviews)); "care and great colleagues." ((in 47 reviews)); "Work from home, easy job" ((in 36 reviews)); "Current project team is great." ((in 36 reviews)); "nice work environment" ((in 22 reviews))

What are the cons of working at Computer Generated Solutions according to real employee reviews?

"Bad management and working load." ((in 117 reviews)); "Also they pay is low for the amount of customer abuse and complaints we deal with." ((in 105 reviews)); "Low salary compared to competition Horrible promotion system "Family" culture (need I say more here?)" ((in 90 reviews)); "No benefits whatsoever." ((in 47 reviews)); "No trainings offered to support your growth in the company." ((in 43 reviews))

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Computer Generated Solutions

Computer Generated Solutions Technical Support reviews

2.5

32% would recommend to a friend

(38 total reviews)

Phil Friedman

32% approve of CEO

32% positive business outlook

Ratings by category

2.9

Work/Life balance

2.9

Career opportunities

2.2

Culture & values

2.2

Compensation and benefits

2.0

Diversity & inclusion

2.0

Senior management

Technical Support employees have rated Computer Generated Solutions with 2.5 out of 5 stars, based on 38 company reviews on Glassdoor. This indicates that most Technical Support professionals have an average working experience there. Computer Generated Solutions is rated 35% below average by Technical Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

38 reviews

3.0

Feb 7, 2023

Good job for entry level

Technical support

Recommend

CEO approval

Business Outlook

Pros

Hybrid way of working, great colleagues, great for building experience, entry level

Cons

Salary, work schedule, work-life balance, difficult to get a promotion or advance your career

3.0

Nov 6, 2022

none

Technical support

Recommend

CEO approval

Business Outlook

Pros

Good for experience and training

Cons

low pay high turn over

1.0

Jul 27, 2022

Don't apply here listen to those other 1 star reviews

Technical support

Recommend

CEO approval

Business Outlook

Pros

-Okay pay(12.50/hour) -Paid Training -Work from home Nothing else

Cons

-back to back calls with no breaks in between -Management will get on to you for the smallest things(needing to drink water or putting caller on hold for too long) -Expected to deal with situations yourself when caller specifically requests to speak to supervisor or team lead -Training is 3 weeks, trainer doesn't stop for anything -During the 3rd day of nesting you are on your own, the help provided seems to drag their feet

Viewing 13 - 15 of 38 Reviews

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Jobs at Computer Generated Solutions

On-Site Junior Server Support - Call Center

Technical Customer Service - On-site

Technical Customer Service - On-site

On-Site Junior Server Support - Call Center

Computer Generated Solutions reviews FAQs

Computer Generated Solutions reviews Computer Generated Solutions Technical Support reviews

Computer Generated Solutions

Computer Generated Solutions Technical Support reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Good job for entry level

none

Don't apply here listen to those other 1 star reviews

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