Concentra reviews

Concentra makes its money from OCCUPATIONAL medicine.. Their patients are essentially forced to go to one of their centers by their employers for a physicals and injury care. They are not happy about that. As an employee, no matter how well you do, there is little to no recognition for either hard or smart work. Concentra has a "play book" for the medical centers that must be followed at all times right down to the script for communicating with patients - no creativity allowed -no initiative allowed. Middle and upper management expect superior performance on metrics that are unrealistic and conflict with patient satisfaction expectations. They favor Concentra long-timers over new hires by sharing information selectively Hiring of medical assistants at most centers comes out of the ranks of the nearly illiterate. When assistants are fired, or quit, it takes the recruiting department months to find a candidate and most can't spell or do basic math, yet Concentra expects them to take vitals, create accurate records, and administer meds, injections, etc. While the position is vacant, all the other employees are expected to pick up the slack but not allowed to work any overtime hours. Patients often receive wrong injections. In all of this chaos, the doctors rule supreme. There is no accountability for their mistreatment of employees or patients. They arrive when they feel like it, take long lunches and frequently leave patients in the waiting room at the end of the day. Their opinions are taken as truths without due diligence. Patients are brought back to windowless exam rooms and often made to wait until they stick their heads out the door and yell for somebody to pay attention to them. This is because qualified, successful, doctors avoid Concentra like the plague (this was told to me by a doctor at Concentra) because they don't want to work long hours, on patients who feel like they are being forced to be there by their employers, who treat them without respect and with medical assistants that are usually walking liabilities to their medical license. They pay is low and the annual increases follow a country-wide very small increase (1-3%) no matter how well you reach the requirements of your "performance matrix."

Current leadership. Area ops directors are thrown into positions due to re-organization, not because they are good leaders and deserve to be there. Expectations surrounding turn around times are unrealistic. Leadership is more concerned with placing a time limit on providing the service rather than providing good service. Leaders in the organization are demeaning and talk down to center directors. Providers are scarce so locums who should not be practicing medicine are thrown into centers to cover when they have no occupational medicine experience and/or are not board certified.