Is Concentrix a good company to work for as a Inbound Customer Service?

Inbound Customer Service professionals working at Concentrix have rated their employer with 2.6 out of 5 stars in 27 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Inbound Customer Service Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Inbound Customer Service interview questions at Concentrix .

Does Concentrix pay Inbound Customer Service employees well?

Inbound Customer Service professionals rate their compensation and benefits at Concentrix with 2.4 out of 5 stars based on 27 anonymously submitted employee reviews. This is 40% worse than the company average rating for salary and benefits. Find out more about Inbound Customer Service salaries at Concentrix.

How happy are Inbound Customer Service professionals working at Concentrix?

37% of Inbound Customer Service employees at Concentrix would recommend their employer to a friend. This rating has decreased by 8% in the past 12 months. Inbound Customer Service professionals have also rated Concentrix with a 2.0 rating for work-life-balance, 2.8 rating for diversity and inclusion, 2.8 rating for culture and values and 2.3 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5517) , Team Leader (1842) , Agente De Atendimento (1639) , Customer Service Advisor (1436) , Customer Service Representative (CSR) (1293) , Advisor (962) , Customer Service Agent (742) , Customer Service (647) , Technical Support Engineer (645) , Technical Support (622) , Operations Manager (589) , Content Moderator (554) , Assistant Manager (538) , Customer Advisor (432) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1269 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1151 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1113 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 926 reviews)); "In operations the work culture is good but in some projects it is really amazing." ((in 864 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2997 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2081 reviews)); "The pay is low and not enough for inflation" ((in 1244 reviews)); "Bad Managers that I report to" ((in 513 reviews)); "life balance No flexible working hours" ((in 332 reviews))

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Concentrix

Concentrix Inbound Customer Service reviews

2.6

37% would recommend to a friend

(27 total reviews)

Chris Caldwell

27% approve of CEO

20% positive business outlook

Ratings by category

2.8

Culture & values

2.8

Diversity & inclusion

2.4

Compensation and benefits

2.3

Career opportunities

2.1

Senior management

2.0

Work/Life balance

Inbound Customer Service employees have rated Concentrix with 2.6 out of 5 stars, based on 27 company reviews on Glassdoor. This indicates that most Inbound Customer Service professionals have an average working experience there. Concentrix is rated 32% below average by Inbound Customer Service professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

27 reviews

3.0

Oct 7, 2024

Fine for what it is

Inbound customer service representative

Recommend

CEO approval

Business Outlook

Pros

It's a call center, they don't expect much

Cons

They don't give much because they don't expect much

Concentrix Response

Thank you for your review! We appreciate you taking your time to share your experience and hope you will always feel open to sharing with us.

5.0

Jun 20, 2024

Onboarding

Inbound customer service agent

Recommend

CEO approval

Business Outlook

Pros

Medical aid Work culture Good management Pay is good Good environment

Cons

Rotational shifts Small canteen No WIFI Not disability friendly In house nurse has limited services

Concentrix Response

We're open to constructive feedback, even if it stings a little because we’re always on the lookout for ways to improve. Reviews like this give us a window into what’s working and what isn’t. We are very grateful that you have chosen to be part of the Concentrix team and we appreciate the impact you make, which includes sharing your thoughts here on Glassdoor. Thank you!

3.0

Mar 31, 2024

Shifts and salary is bad

Inbound customer service agent

Recommend

CEO approval

Business Outlook

Pros

None none none none none none

Cons

Shifts shifts shifts shift shifts

Viewing 4 - 6 of 27 Reviews

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Concentrix reviews FAQs

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Concentrix

Concentrix Inbound Customer Service reviews

Ratings by category

Ratings by demographic groups

Reviews by job title

Fine for what it is

Onboarding

Shifts and salary is bad

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