Is Concentrix a good company to work for as a Tech Support?

Tech Support professionals working at Concentrix have rated their employer with 2.8 out of 5 stars in 155 Glassdoor reviews. This is a lower than average score with the overall rating of Concentrix employees being 3.9 out of 5 stars. Search open Tech Support Jobs at Concentrix now and start preparing for your job interview by browsing frequently asked Tech Support interview questions at Concentrix .

Does Concentrix pay Tech Support employees well?

Tech Support professionals rate their compensation and benefits at Concentrix with 3.1 out of 5 stars based on 155 anonymously submitted employee reviews. This is 14.9% worse than the company average rating for salary and benefits. Find out more about Tech Support salaries at Concentrix.

How happy are Tech Support professionals working at Concentrix?

42% of Tech Support employees at Concentrix would recommend their employer to a friend. This rating has decreased by 22% in the past 12 months. Tech Support professionals have also rated Concentrix with a 2.9 rating for work-life-balance, 3.8 rating for diversity and inclusion, 3.2 rating for culture and values and 2.9 rating for career opportunities.

What are the top reviewed jobs at Concentrix?

Customer Service Representative (5523) , Team Leader (1850) , Agente De Atendimento (1641) , Customer Service Advisor (1437) , Customer Service Representative (CSR) (1294) , Advisor (962) , Customer Service Agent (742) , Customer Service (648) , Technical Support Engineer (646) , Technical Support (622) , Operations Manager (591) , Content Moderator (554) , Assistant Manager (543) , Customer Advisor (434) , Sales Advisor (405)

What are the pros of working at Concentrix according to real employee reviews?

""Work from home module is good for today’s life style"" ((in 1254 reviews)); "Great people and projects to work on and ability to move to different groups based on interest" ((in 1146 reviews)); "The work environment is good and is possible to grow up faster applying to internal vacancies." ((in 1133 reviews)); "The benefits have been good and on all levels are accessible after the 90 days." ((in 892 reviews)); "Good environment and security services is good" ((in 849 reviews))

What are the cons of working at Concentrix according to real employee reviews?

"In my location SBI credit card process is very hectic and also the salary they provide is very low." ((in 2970 reviews)); "Poor work environment and the management had me wait more than 2 months just to get my final pay." ((in 2070 reviews)); "Very demanding and low very low pay" ((in 1229 reviews)); "Bad Managers to work with" ((in 512 reviews)); "Extended working hours" ((in 335 reviews))

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Concentrix

Concentrix Tech Support reviews

2.8

42% would recommend to a friend

(155 total reviews)

Chris Caldwell

59% approve of CEO

36% positive business outlook

Ratings by category

3.8

Diversity & inclusion

3.2

Culture & values

3.1

Senior management

3.1

Compensation and benefits

2.9

Work/Life balance

2.9

Career opportunities

Tech Support employees have rated Concentrix with 2.8 out of 5 stars, based on 155 company reviews on Glassdoor. This indicates that most Tech Support professionals have an average working experience there. Concentrix is rated 27% below average by Tech Support professionals compared to other employers within the Information Technology industry (3.9 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

155 reviews

4.0

Feb 21, 2020

Great company overall

Support tech

Recommend

CEO approval

Business Outlook

Pros

Great training and work schedule

Cons

Not too many negatives to say about them.

5.0

Jan 13, 2020

Room for grow

Tech support

Recommend

CEO approval

Business Outlook

Pros

Easy hiring process, with lots of room to grow.

Cons

No cons as of so far.

2.0

Nov 12, 2019

Only good for experience

Tech support

Recommend

CEO approval

Business Outlook

Pros

- Nice, positive no bullying atmosphere. - Casual dress - Coaching is good

Cons

- They don't take any feedback seriously and always believe they know best even if you're trying to address widespread customer issues - Hot desking and insanely high turn over - Ridiculously long probation period of even 6+ months so they can legally fire anyone for no reason - Low pay - Not recognised for the effort you're putting into the company

Concentrix Response

Thank you for the time you spent at Concentrix and for taking the time to drop in and leave us a review. We are very interested in feedback and are continuously using it to develop training for our leadership teams as well. Best of luck in your career moving forward.

Viewing 142 - 144 of 155 Reviews

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Jobs at Concentrix

Customer Service / Tech Support Rep – Financial (Remote)

Customer Service / Tech Support Rep – Financial (Remote)

Customer Service / Tech Support Rep – Financial (Remote)

Customer Service / Tech Support Rep – Financial (Remote)

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Concentrix reviews FAQs

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Concentrix

Concentrix Tech Support reviews

Ratings by category

Ratings by demographic groups

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Great company overall

Room for grow

Only good for experience

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